KnoahSoft Announces General Availability of Harmony™ Cloud

Henderson, NV, September 23, 2014 (Newswire.com) - KnoahSoft, a global workforce optimization (WFO) solutions provider, announced today that its new Harmony Cloud solution is generally available.  KnoahSoft Harmony Cloud is a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application.  For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony Cloud to improve productivity and efficiency while reducing costs and enhancing the overall customer experience.

KnoahSoft Harmony Cloud makes it possible for all contact centers – regardless of size, function or budget – to access a full range of WFO capabilities to improve agent performance and the overall customer experience by enabling contact centers to integrate critical customer experience disciplines such as quality management, speech analytics, call recording, coaching and learning, balanced scorecards and deep reporting into their customer interaction processes.

"We designed KnoahSoft Harmony Cloud to deliver what every small, medium and enterprise contact center wants… exceptional functionality that doesn't hurt their pocketbooks and a quick return on investment. Contact center and IT executives alike love this solution because it provides the operational improvements they want in a safe, reliable package they need. We are thrilled to see what our customers will be able to do with Harmony Cloud!"

RALPH BARLETTA, , PRESIDENT AND CO-FOUNDER, KNOAHSOFT

With Harmony Cloud, organizations get all the benefits of the best workforce optimization and performance management technologies while avoiding the significant costs of purchasing hardware and software and then tasking IT staffs to maintain, support and upgrade the solution.  Customers automatically receive all software updates and enhancements through their browsers for the life of their contract.

All Harmony Cloud deployments leverage the proven Microsoft Azure platform that facilitates fast deployments and keeps customer data safe and secure. When required, the Microsoft Azure platform also enables users to separate data by specific geographies to adhere to local laws and regulations.

The KnoahSoft Harmony Cloud solution is offered in four convenient packaging options to give users the ultimate in choice and flexibility. Visit www.knoahsoft.com/harmonycloud to learn more, register for a free trial or purchase your subscription.

Quotes:

“KnoahSoft Harmony Cloud provides robust Workforce Optimization capabilities in a cloud package so companies of any size, in any industry and with any budget, can enable their contact centers to leverage quality management and speech analytics offerings more easily and affordably than ever before.”

-- SHEILA MCGEE-SMITH, MCGEE-SMITH ANALYTICS

“We designed KnoahSoft Harmony Cloud to deliver what every small, medium and enterprise contact center wants… exceptional functionality that doesn’t hurt their pocketbooks and a quick return on investment. Contact center and IT executives alike love this solution because it provides the operational improvements they want in a safe, reliable package they need. We are thrilled to see what our customers will be able to do with Harmony Cloud!”

-- RALPH BARLETTA, PRESIDENT AND CO-FOUNDER, KNOAHSOFT

About KnoahSoft:


KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.