WRB Communications Launches Its Full Suite of Reimbursement and Patient Support Services

Online, July 7, 2014 (Newswire.com) - WRB Communications, a provider of multichannel contact center solutions for healthcare manufacturers and service organizations, recently launched an expanded portfolio of Reimbursement and Patient Support services. WRB's experience in building relationships with healthcare providers and their patients has positioned WRB to help patients gain access to the medicines they need and ensure the appropriate reimbursement is obtained for patients and healthcare providers.

WRB's customized reimbursement hub services are part of its overall suite of healthcare call center services which includes Medical Information services, Patient Compliance and Inside Sales / Tele-Detailing.

"By using our highly trained and specialized teams, coupled with multi-channel technologies and leading CRM systems, including salesforce.com, WRB's Reimbursement and Patient Support services work together to help eliminate barriers to financial assistance and address the reimbursement challenges in the marketplace, said Ron Abel, President of WRB Communications.

WRB's Reimbursement Specialists have provided reimbursement coverage for leading pharmaceuticals and medical device products across therapeutic areas including diabetes, ophthalmology, testosterone therapy, alcohol / opioid dependency, oncology, osteoporosis, multiple sclerosis and pulmonary arterial hypertension (PAH). Our specialists are hand-selected based on their demonstrated reimbursement experience. WRB's Reimbursement Specialists guide patients, caregivers and healthcare providers through the complex insurance landscape and ease any frustration related to accessing medicines.

WRB's comprehensive Reimbursement and Patient Support services include:
• Reimbursement Hotlines
• Comprehensive Reimbursement Hub Support
• Benefit Verifications
• Prior Authorizations
• Claims Assistance
• Billing and Coding
• Co-Pay Assistance Support
• Appeals Support
• Patient Assistance and Alternative Funding Support Programs
• REMS Program Management
• Specialty Pharmacy Routing

WRB delivers effective, efficient and multi-channel reimbursement support programs that enhance access to medicines while also decreasing costs for manufacturers.