Upcoming Webinar with BenchmarkPortal and Mike Mastro of Primas April 13th 2010

(I-Newswire) March 16, 2010 - Upcoming Webinar with BenchmarkPortal and Mike Mastro of Primas April 13th 2010

Dear Community Member,

Up Coming Webinar Event
April 13th 2010 10am PST/ 1pm EST

Register Here For Webinar!

http://www.benchmarkportal.com

A Breakthrough from BenchmarkPortal!

Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to send data directly from your systems to the BenchmarkPortal / Center for Customer-Driven Quality database, and receive information-rich benchmarking reports on a monthly basis WITHOUT the time and effort you currently devote to benchmarking.

This allows you to monitor your performance against your industry on a regular basis, to stay abreast of your position. The reporting package will help you to track your journey on our proprietary Performance Matrix, and will provide you with focused initiatives to improve your competitive performance over time.

This webinar is sponsored by Primas, leader in the new touchware technology an innovative solution that enables real-time and historical tracking of ACD, CTI and IVR metrics without the need for integration with your overall IT systems. This allows you to get valuable information fast, without having to wait months or years to get approval and action from your IT people.

Find out about this emerging best practice way to monitor your competitive metrics, save money for your center, and increase quality for your customers. It will be the essential new management tool for 2010.

Presenters:

Bruce Belfiore, Senior Research Executive
Center for Customer-Driven Quality,

Purdue Research Park Purdue University
Mike Mastro President & CEO, Primas

Event Info:
Date: April 13th
Time: 10 am PT/ 1 pm ET

Register Here For Webinar!

http://www.benchmarkportal.com/UPCOMING-WEBINAR-WITH-BENCHMARKPORTAL-AND-MIKE-MASTRO-OF-PRIMAS-APRIL-13TH-2010.html

About BenchmarkPortal:
About BenchmarkPortal
BenchmarkPortal is the custodian of the Center Customer-Driven Quality at Purdue University’s database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

Company Contact Information
BenchmarkPortal
Jeff Robertson
Purdue Research Park
3000 Kent Avenue West Lafayette, IN
47906
Phone : 805.465.7201 ext 703