Trapeze Improves Customer Communications For Taxi And Private Hire Companies


Trapeze has released a new version of its Auriga dispatch system for taxi and private hire companies, which now includes extensive text, e-mail and postal booking and payment notifications.

Harpenden (I-Newswire) February 10, 2012 - Trapeze Improves Customer Communications For Taxi And Private Hire Companies

Trapeze has released a new version of its Auriga dispatch system for taxi and private hire companies, which now includes extensive text, e-mail and postal booking and payment notifications.

The new module is intended to offer passengers increased information and security when making bookings - particularly those essential pre bookings for important trips such as holiday airport jobs. With this new release, customers can be sent a free text or e-mail to confirm the details of any booking, so they know that it has been logged correctly. Passengers without access to a mobile phone or e-mail can simply be sent the details in the post, via a simple 'Print Confirmation' command.

For the taxi or private hire company, this offers a simple and completely integrated way to improve customer communications, and of course provide reassurance as to their professionalism and quality of service. Of course it also helps to reduce instances of no-jobs and booking errors by providing the customer the booking details which can be checked at an early stage.

Additionally, customers who pre-pay by credit card can be e-mailed a credit card receipt via the system - and if they don't have an e-mail address, there is again a 'Print Confirmation' command to allow one to be sent in the post.

Martin Walker, Managing Director of Star Cars & Coaches from Birmingham, says the new feature is already improving his company's service levels: "Our customers are finding our e-mail confirmation service invaluable. More and more customers are asking for an e-mail as confirmation of their booking, and all card transactions are being made through this system. It's simple and effective."

Trapeze's Auriga dispatch system is a complete fleet management solution for taxi and private hire companies. For more information please call 01582 466800, or visit www.auriga.co.uk






About Trapeze Group (UK) Ltd

We are a UK-based Data Dispatch supplier for taxi and private hire companies.

Founde   More..d in 1990, we have vast industry experience, and have developed a reputation for high quality, technologically advanced computer systems that simplify day-to-day processes such as booking and dispatching work, and managing account work.

Though originally based in the UK, our Auriga dispatch system is now available throughout the world. We have installed systems in Spain and New Zealand, and are aiming to further expand our global presence. Our systems are used by many of the world's largest and most professional taxi and private hire companies.Less..

Contact Information

Trapeze Group (UK) Ltd
Darren Turpin
Auriga House, Thompsons Close
Harpenden
AL5 4ES
Phone : 01582 466800

Tags:

booking   email   payment   sms   taxi   Auriga   text   e-mail   notifications   Dispatch   trapeze   despatch  

Published in:

Transportation

Published On:

February 10, 2012

Print Release:

Print Release

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