Airmeez' AI-based intent routing will now use SoundHound's best-in-class voice AI to offer intelligent virtual assistants and notification services featuring natural language interactions across multiple communication channels.

Solution Allows Contact Center Managers to Easily Customize Their Caller In-Queue Experiences

US-based customer self-service automation software provider, VoicePort, acquires Montreal-based ISD Chatterbox

All Epic customers, including those with pediatric patients, can now receive self-service patient payments 24/7 and save call center staff time with 1-800 Notify's Hybrid IVR (Interactive Voice Response).

Assure customer experience with flexible, cloud-based test automation

Continuing its aggressive growth strategies, IVR Technology Group brings on an experienced, high-growth professional as Chief Revenue Officer.

Experienced business leader Brent Snyder joins IVR Technology Group as CEO to lead its growth in the customer service automation space

VoiceIt is releasing API 2.0 and bringing multimodal biometrics to developers worldwide.

Datatel's Automated IVR Payments (Pay-By-Phone) enables Medical Billing and RCM companies to process patient bill payments 24/7 over the telephone, reduce operational costs, ease the workload on staff and speed up invoice-to-cash time, all the while meeting PCI and HIPAA compliance requirements.

The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.

IVR Technology Group offers contact centers and medium to small businesses a single-source solution for a secure hosted omnichannel contact center with value-add customer service technologies and round-the-clock support.

Interactive Voice Response From E-Complish Key to Profits and Customer Satisfaction.

TACTAL Recognized for Exceptional WebRTC Innovation

Technology veteran joins the viiz team

Acquisition positions viiz as the emerging leader in platform services for the telecommunications industry

The Future of Communications - Voice Enable Any Website or Mobile App

MicroAutomation has expanded its existing strategic partner relationship with Virtual Hold Technology through the addition of their market-leading products on MicroAutomation's comprehensive suite of contact center products and services available through its GSA Schedule 70.

The viiz brand reflects a solid foundation and a bright future

Vodafone Foundation partners with HNI to provide news and public service information in local languages

Small Business Owners are boosting their image by using professional voice talent from Macryn Voice Greetings to record their Voicemail Greetings, Auto Attendant and IVR Voice Prompts.

Annual list showcases the 20 Most Promising CEM Solution Providers 2015. Ponvia makes it to CIOReview's top CEM Solution Providers list for its expertise in building and deploying a truly unified customer experience solutions.

IVR Technology Group continues to add to collection of global partnerships

Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article "The Caller Experience: Gateway to Customer Satisfaction" by Mark Bedard, Director of Marketing at Parlance.

Datatel's Payment Reminders platform delivers friendly, automated payment reminders to customers using a combination of automated voice (IVR) and text messages which are designed to accelerate accounts receivable collections.

Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, "How Leading Companies Answer the Phone: Call Handling Practices in Business Today".

Datatel Communications Inc. announces the official release of its complimentary Customer Satisfaction IVR Survey Workbook to help businesses successfully execute their Customer Satisfaction Telephone Survey.

Datatel Communications Inc. announces an expansion of its professional practice focused on supporting academic healthcare research initiatives involving IVR, Web and SMS enabled technologies.

Datatel Communications Inc. launches its TXT 2 Pay Platform - a secure, simple way for organizations to allow their customers/contributors to initiate a Pay-by-Phone credit card payment of bills, fees and contributions by sending a text message.

A study by the University of Utah College of Nursing demonstrates that IVR based smart technology for symptom monitoring and coaching can increase comfort for patients in their final weeks of life while also helping improve the well-being of family caregivers.

Datatel Communications Inc. introduces TeleCollect, an automated IVR and SMS payment reminder platform on the Cloud, for insurance companies to accelerate on-time premium payments.

Datatel Communications Inc. launches its new SMS Mobile Receipts feature which instantly delivers payment confirmations right to the payee's mobile device when making IVR payments.

The powerful combination of Vicorp's xMP and i6net's Vxi* solutions with the flexibility to add customer preferred ASR, TTS or Voice Biometric solutions while keeping the overall platform flexibility.

AMEYO enhances and effectively manages calls for Zealous Call Center Services Pvt. Ltd.

Ameyo becomes the technology-of-choice for the leading BPO services provider in Africa

Drishti's launches a new social media tool to effectively handle social interaction management

AMEYO caters to the business needs of Fennec Technologies and helps them offer quality services

AMEYO enhances and effectively manages calls for ReachOut Technosoft Services Pvt. Ltd

Drishti-Soft secures the Customer Product of the Year 2012 Award from TMC

Drishti's AMEYO solution archives voice logs with the Voicelog Archiver

AMEYO has been chosen as a vertebral technology by Writer Safeguard for streamlining their business operations

Drishti-Soft, gets empanelled with Shiksha Sankalp as a part of its CSR initiatives

AMEYO plays an important role in the insurance industry of Oman

The AMEYO Boosts Productivity Level For The IVendor's Telemarketing Processes

Ameyo Node Flow forms the platform for the creation of customised IVRs

Drishti's Ameyo has been opted as the technology solution to boost up customer interactions, by CaratLane.Com

Nimblevox's IVR Systems are now integrated with VoiceVault's voice biometric solutions to provide simple and secure IVR Applications

Nimblevox's hosted IVR, service creation tool, and on-demand deployment provide a convenient solution to quickly bring innovative voice applications, SMS campaigns, and telephony services into production.

CereProc has launched its powerful text-to-speech (TTS) CereVoice Cloud software-as-a-service (SaaS) into public beta, providing developers needing speech output, fast and easy access to the advanced CereVoice TTS engine on any platform.

USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10 in Seattle, WA.

USAN will sponsor and demonstrate its cloud-based contact center solutions at the Contact Center Conference and Expo April 23-26 in Orlando, FL.

IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced iChat, a feature-rich, SMS/Text chat application

USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced recently that Aspect, a leading provider of customer contact and Microsoft platform solutions, has recognized the company for

IVR Technology Group (ITG), a leading provider of intelligent voice response services and solutions, announced it's launch of a new company web site.

IVR Technology Group (ITG), a leading provider of intelligent voice response services and solutions, announced the launch of MDCall Lite - a streamed line version of its successful after hours automated after hours answering system.

Ameyo becomes the technology-of-choice for Abu Dhabi-based, leading parking service firm.

IVR Technology Group (ITG), a leading provider of intelligent voice response services and solutions, announced today a new partnership with Global eTelecom, Inc. (GETI).

IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced a feature-rich, post call survey application that can be coupled with their IVR hosted services platform.