Interactive Intelligence PureCloud Engage℠ designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience

QPC recognized for meeting the highest certification standards for deploying Interactive Intelligence customer engagement, communications and collaboration solutions

VIACOMMS recognized for meeting the highest certification standards for deploying Interactive Intelligence customer engagement communications and collaboration solutions

Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company's new suite of distributed cloud services

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

Company's regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience

Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs

Three VPs fill new positions to bring significant industry experience to the Interactive Intelligence Communications as a Service offering

Add-on appliance simplifies IT management and reduces costs for enterprises

Acquisition gives Interactive Intelligence increased presence throughout the Benelux region

IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence's range of unified IP business communications solutions

Seven key contact center trends offer opportunities to drive down costs while improving the customer experience

Asset purchase agreement with ATIO Corp. gives Interactive Intelligence increased presence throughout Africa

Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence

Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants

Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center productsâ€

All-in-one IP communications software suite deployment results in improved customer service

Shares of new holding company to commence trading on the Nasdaq global select market under ticker symbol "ININ"

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model

Industry experts anticipate cloud-based communications to reach beyond fifty percent adoption rate over next seven years

Solution designed to increase employee productivity and improve customer service

Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends

The Interactive Intelligence communications-as-a-service solution wins Best of Show award for "most innovative service"

Solution designed to streamline communications for contact center agents and business users

Global provider of unified IP business communications solutions announces that revenues increase 26 percent

Acquisition is part of the company's ongoing growth strategies and will add vertically-focused debt collection applications

To unveil Interaction Process Automation™ (IPA), an all-in-one communications-based process automation solution designed to automate people-intensive processes for mid-size to large organizations at MEFTEC 2010