Press Releases with tag "customer experience"



Beyond Philosophy To Reveal Seven Fundamentals of a Successful Customer Experience Program - July 12th 2012 Webinar i-Newswire, 2012-05-31
What are the fundamentals of a successful Customer Experience program? Since being formed over ten years ago Beyond Philosophy have seen hundreds of organizations try and implement a Customer Experience program.

Achieving Patient Experience Excellence Through Cultural Transformation June 28 Webinar i-Newswire, 2012-05-24
Learn the key ingredients to building sustainable and growing patient experience excellence & how to create a culture that keeps excelling and innovating.

Achieving Patient Experience Excellence Through Cultural Transformation And The Key To Sustainable Improvements - Beyond Philosophy i-Newswire, 2012-05-25
Beyond Philosophy is a customer experience consultancy that helps to create engaging programs addressing the rational and emotional sides of the customer experience

Strativity Group Expands to Spain and Germany with Buljan&Partners Advocating Commitment to Customer Experience Management (CEM) and Profitability i-Newswire, 2012-05-23
CEM is a powerful differentiator for evident growth, especially now in the times of crisis in Europe. The event proved that Strativity’s alliance with Buljan & Partners is a huge resource for European business’ looking to become more customer-cen

Achieving Patient Experience Excellence Through Cultural Transformation May 30 Webinar i-Newswire, 2012-05-09
Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights

Customers Are Irrational: Stop Fighting It! i-Newswire, 2012-04-14
Why do people knock wood for luck? Why do people press elevator buttons 20 times, even though they know it won’t make the elevator come any faster? People are irrational.

Beyond Philosophy To Reveal The 7 Key Ingredients Of A Successful Telecom Customer Experience Program In April 26 Webinar i-Newswire, 2012-04-04
Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, to share the insights from a four months research with Telecom executives and customer experience professionals.

A New Kind of Customer Experience for Museums: Welcome to the Visitor Experience i-Newswire, 2012-03-07
What I call the “New Museum Experience” is not limited to New York City. London’s Tate Modern, to name but one example, is no stranger to the visitor experience either

Catalyst Healthcare Research Releases Free EBook - Five Ways To Drive Creativity And Innovation In Healthcare i-Newswire, 2012-02-28
Catalyst Healthcare Research released a free eBook today to help hospital and health plan marketers save time and money when conducting qualitative research using online Bulletin Board Focus Groups.

Differentiating The Customer Experience in 2012: Workshop Given by Onefish Twofish And Customer Faithful i-Newswire, 2012-02-08
Employee engagement specialists from Onefish Twofish are joining forces with Customer Faithful, experts in designing the customer experience, to deliver a workshop on Differentiating the Customer Experience in 2012.

Mobile Customer Experience: The Next Wave of Retail - By Colin Shaw i-Newswire, 2012-02-09
The mobile customer experience is the next edge in web-based retail sales, and its set to outpace both tablets and laptops.

Making Customer Experiences Smart: Announcing The Smart Touchpoints Workshop i-Newswire, 2011-12-06
MCorp Consulting launches The Smart Touchpoints Workshop, a mind-changing, eye-opening dive into how smart companies will do business in the fast-changing world of smart, digitally enabled customers.

Most Large Firms Lack Strong Customer Experience Measurements, According To Temkin Group Research i-Newswire, 2011-11-08
More Than 200 Large Companies Participated In Temkin Group’s Assessment Of How Companies Collect And Use Customer Experience Metrics

Andrew Reise Consulting Joins Customer Experience Professionals Association i-Newswire, 2011-10-06
Andrew Reise Consulting to contribute to the advancement of the customer experience discipline.

Delivering Superior Customer Experiences Requires Disciplined Management and Cultural Commitment i-Newswire, 2011-09-29
MCorp Consulting Interviewed for “Customer Experience Maturity Defined” Research Report

EGain Positioned In The “Leaders” Quadrant Of The Magic Quadrant For CRM Web Customer Service i-Newswire, 2011-09-22
Evaluation based on completeness of vision and ability to execute

Four Ways to Prove ROI on Customer Experience Improvement i-Newswire, 2011-09-09
Customer Experience Consultancy MCorp Publishes “Proving ROI on Customer Experience” White Paper Focused on How Making Customers Happier Can Drive Bottom-Line Results.

Only 2% Of Firms Have Mastered Voice Of The Customer, According To New Temkin Group Research i-Newswire, 2011-09-06
Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability

USAA And Edward Jones Earn Top Spots In The 2011 Temkin Customer Service Ratings i-Newswire, 2011-08-18
New Research Based On Feedback From 6,000 U.S. Consumers About 129 Firms Shows That Only 9% Of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers And Health Plans Are The Worst

Apple Delivers Best Experience For New Computer Buyers, But HP And Dell Are Not Far Behind i-Newswire, 2011-07-04
Study Of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, With Largest Gap In Customer Service

Amazon.com, Regions, And USAA Earn Top Spots In The 2011 Temkin Web Experience Ratings Of 119 Firms i-Newswire, 2011-06-28
Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst

Social Media Plays A Limited Role In Consumers’ Purchase Decisions i-Newswire, 2011-06-12
Study Of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels To Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, And Credit Cards

Digital Customer Experience at Center of Smarter Customer Experiences i-Newswire, 2011-05-26
MCorp Interviewed for Recently Released Research Report, “Why You Need A Digital Customer Experience Strategy.”

Consumers Are Most Likely To Forgive USAA, Costco, and Amazon.com If They Make A Mistake i-Newswire, 2011-05-23
Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill With Customers In Report On 143 US Companies Across 12 Industries

Grow Your Business In Business Style i-Newswire, 2011-05-18
Noventum Service Management together with the Association for Service Management International and Mikrocentrum will be having the first conference of its kind in the area of Service Economics in Europe.



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