PermaPlate Furniture will be providing the most robust white-label protection plans for furniture retailers. The range of solutions will modernize the way customers buy protection plans and how furniture care issues are resolved.

Customer care transparency services include the world's first call recording sharing service.

Helpshift customers can benefit from a full suite of mobile customer support solutions including native FAQs, in-app chat, in-app campaigns and rich device data.

Toshiba Industrial ICT Solutions Signs Distribution Agreement with Hansen Technologies

Research shows clear need for mobile operators to invest in customer service performance.

Social media and customer service experts share insights, case based best practices and strategies to evolve into a social business.

Trase Miller Names Perry Terronez New Director of Customer Care

Orange Armenia confirmed today that it managed to enhance its customer care effectiveness by 20% over the last year following the use of Astellia's E2E monitoring solution, deployed in March 2011.

Sandler Training, Southbury, CT, a leading provider of non-traditional professional training, announced today that it has opened an office in Farmington, CT.

Interactions Corporation has closed a new funding round totaling $12 million

Latest customer satisfaction award positions Avenda's superior customer service as a key selection criteria for identity-based NAC

Sorriso Technologies, Inc,, a leader in bill-centered online customer care solutions, announces availability of Persona e-Care Solution Suite™ version 3.2, a major enhancement to the Company's flagship online customer care software

Audio4fun has just put its brand new online customer support center into operation for the beginning of August, 2010.

Solution enables cost effective targeting of at-risk customers, increasing customer satisfaction and longevity

Billing solution specialist MetraTech has been awarded a high rating in the Gartner BSS Report for the second year running.