CCNA reduces call centre workloads with their low-cost solution delivered at record speed.

Avaya recognises Capstone's capabilities in supporting customers through the digital transformation process

Artificial intelligence improves quality and efficiency of service to Aylesbury Vale residents

Conectys, the global outsourcing provider, wins the 2015 Outsourcing Contact Centre Provider of the Year title at the National Outsourcing Association Awards (NOA).

Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company's new suite of distributed cloud services

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

Enhanced multi-channel support improves the agent productivity and operational efficiency

Gurgaon, India, Singapore September 23rd, 2013: Consilium Software Inc., the Unified Communications software company specializing in on-premise and cloud solutions for enterprises and contact centres, today announced that Dhananjay Prasad has joined

Sunrise Software one of only two vendors globally to achieve industry standard certification for ITSM Reporting

Car dealership H.R. Owen is revolutionising its customer experience using NewVoiceMedia's ContactWorld for Salesforce architecture

Stellar, a leading contact centre and business process outsourcing provider, today announced they have selected Maroochydore at the Sunshine Coast in Queensland to host their new operations for the Australian Taxation Office (ATO).

Acquisition gives Interactive Intelligence increased presence throughout the Benelux region

GAPCORP deploys world-class contact centre system to handle its fast-paced growth across the GCC

Leading Contact Centre management recruiters Cactus Search have just released their 2011 Salary Survey.

Workforce Management Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite

Continued sales growth makes CyberTech the voice recording company to watch in 2011

CyberTech cuts the time taken to search and review audio content in over 30 languages

New unlimited scalability recording platform can support upwards of 40,000 channels

Announcement From BenchmarkPortal & CyraCom On An Upcoming Webinar

"How to handle non-English calls: Managing costs and increasing efficiency"