Press Releases with tag "Contact Center"



Xplore-Tech Services Pvt. Ltd. Is Now A Proud Member Of NASSCOM i-Newswire, 2012-05-04
Xplore-Tech Services Pvt. Ltd. proudly announces itself as NASSCOM member. NASSCOM certification is an acknowledgment of authenticity and expertise in the industry.

USAN to Showcase Hosted IVR and Unified Cloud Communications at ICMI ACCE Conference and Expo i-Newswire, 2012-04-23
USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10 in Seattle, WA.

Ultimate Solutions Associates Switches to 3CLogic to Grow Home Loan Modification Programs i-Newswire, 2012-04-18
3CLogic delivers complete cloud based Inbound and Outbound call center capabilities to reps at Ultimate Solutions Associates to simplify and speed up Home Loan Modifications. Comprehensive campaign functionalities assist home owners to safely and eff

KnoahSoft Solution Now Rated “Avaya Compliant” i-Newswire, 2012-04-17
KnoahSoft today announced that its workforce optimization solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.

Continued Growth for WRB Communications in 2012 i-Newswire, 2012-04-17
Successful growth at WRB Communications (www.wrbcorp.com), the leading outsource partner of healthcare contact center solutions, has created new jobs in the Washington, DC metropolitan area.

Interactive Intelligence and RKe Technology Sign Partnership Agreement in Kingdom of Saudi Arabia i-Newswire, 2012-03-27
IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence's range of unified IP business communications solutions

KnoahSoft And Esnatech Partner To Deliver Advanced Unified Communications And Contact Center Software i-Newswire, 2012-03-23
KnoahSoft and Esnatech Partner to Deliver Advanced Unified Communications and Contact Center Software.Combination to Help Enterprises Increase Employee Productivity and Mitigate Regulatory Risk

EGain Client Canon U.S.A. To Speak At Gartner Customer 360 Summit i-Newswire, 2012-03-14
Digital Imaging Leader Will Discuss How eGain Powers Great Multichannel Service Experiences for Canon Customers

Trase Miller Completes Move of Tulsa Operations i-Newswire, 2012-02-17
Trase Miller celebrates 17th anniversary with a move of their Tulsa offices into Corporate Woods office park.

Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends i-Newswire, 2012-02-13
Seven key contact center trends offer opportunities to drive down costs while improving the customer experience

A10 Networks Signs on SCOPE ME as Authorized Support Provider for Middle East i-Newswire, 2012-01-25
Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region

Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO i-Newswire, 2012-01-16
Asset purchase agreement with ATIO Corp. gives Interactive Intelligence increased presence throughout Africa

Interactive Intelligence to Host "Contact Center Consolidation and Centralization" Web Event i-Newswire, 2011-10-31
Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants

EGain Positioned In The “Leaders” Quadrant Of The Magic Quadrant For CRM Web Customer Service i-Newswire, 2011-09-22
Evaluation based on completeness of vision and ability to execute

WRB Communications Announces New President i-Newswire, 2011-09-14
WRB Communications, a healthcare communications call center provider, announced it selected industry veteran, Ron Abel, as the company’s new President. Abel brings with him decades of strategic vision, industry expertise and broad leadership skills

Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure, Worldwide i-Newswire, 2011-08-09
Report leaders defined as “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

MWI Jordan Reports Benefits from Using Interactive Intelligence's Business Communications Software i-Newswire, 2011-07-27
All-in-one IP communications software suite deployment results in improved customer service

EGain ApplicationsTo Be Implemented By Canon U.S.A. i-Newswire, 2011-07-12
eGain’s award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized

Interactive Intelligence to Release Customer Interaction Center™ Version 4.0 i-Newswire, 2011-06-17
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model

Avaya Helps Small and Mid-Size Companies ‘Think Big’ with Enhanced Collaboration Products, New Innovations i-Newswire, 2011-05-18
New Avaya IP Office 7.0 completes NES integration, delivers up to 60% savings New SME customers and business partners share experiences in collaboration Forthcoming innovations unveiled for small and medium businesses: Avaya Flare Exper

VPI’s Workforce Optimization Solution Ranks First in Reporting and Ability to Provide Actionable Insights in DMG Consulting’s 2011 Product and Market Report i-Newswire, 2011-03-16
VPI (Voice Print International www.VPI-corp.com) solutions received the highest ranking in reporting and delivery of actionable insights in the 2010 – 2011 Quality Management/Liability Recording/WFO Product and Market Report from DMG Consulting.

AT&T, Blue Cross Blue Shield, Blinds.com, Intuit and New York Life to Headline 2011 Contact Center Executive Summit in Dallas i-Newswire, 2011-03-09
Hosted by the Contact Center Network Group (CCNG) and designed exclusively for contact center executives and directors, the Contact Center Executive Summit helps attendees gain best practice insight and exchange ideas with colleagues an

Global Connection Chooses StarPound Technologies To Bring “New-Life” For Existing Contact Center i-Newswire, 2011-03-01
Global Connection, a world leader in prepaid home phone service, and StarPound Technologies announced today the implementation of a customized instance of the award winning StarPound software platform to act as a backup and eventual replacement of th

CEMpros Fulfilling Increasing Need for Independent Contact Center Resources i-Newswire, 2011-02-02
CEM Professionals specializes in contact center resource placement. Founded recently to provide consulting and legal work for contact centers, CEMpros offering resources at the supervisor level and above.

Cities and Dates Announced for 2011 Call Center Optimization Forum i-Newswire, 2011-02-01
Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability



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