Press Releases with tag "Contact Center"
First Call Resolution Begins Additional Construction on Administrative Offices
First Call Resolution, the premier provider of outsourced live agent call center, announced today that they are continuing construction and remodel on their administrative offices building.
Adept Networks: What Is A Contact Center And Does Your Businesses Need One?
Call centers, contact centers, CRM's what are they and will they really help improve business operations? Adept Networks an expert business phone and contact center contractor sheds light on what a contact center is and how it improves operations.
First Call Resolution Announces Hiring of Business Analysis Manager
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, announced today the hiring of Tim Galarza as the new Manager of Business Analysis.
H.R. Owen Takes The Fastest Cars On Earth To Cloud Nine For First Time
Car dealership H.R. Owen is revolutionising its customer experience using NewVoiceMedia’s ContactWorld for Salesforce architecture
USAN Launches New Website Designed to Educate Users About Customer Engagement
USAN, a provider of multi-channel customer engagement solutions, announced today the launch of its new website – USAN.com.
NewVoiceMedia Recognised In Report Covering Cloud Performance And Availability
Leading industry analyst firm highlights cloud vendors’ ability to provide impressive service availability and TCO
CallTower and LiveOps Setting the Cloud Bar Higher
CallTower and LiveOps Partner to Enable Small-to-Medium Enterprises to Benefit from Cloud-based Unified Communications in the Contact Center
Stellar Announces Sunshine Coast Location For ATO Operations
Stellar, a leading contact centre and business process outsourcing provider, today announced they have selected Maroochydore at the Sunshine Coast in Queensland to host their new operations for the Australian Taxation Office (ATO).
CMG Acquires Itemize Technologies, Reorganizes Operations
CMG today announced that it has acquired iTEMize Technologies in Reston, Virginia. With the acquisition, CMG has reorganized into two divisions: CMG Connect and CMG Itemize.
KnoahSoft Named Hot Vendor in Ventana Research’s 2012 Value Index for Agent Performance Management
KnoahSoft announced it has been named a Hot Vendor for 2012 by Ventana Research in their Value Index for Agent Performa
KnoahSoft Completes Cisco Developer Network Interoperability Verification Testing
KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, and a Solution Developer within the Unified Communications technology category of the Cisco Developer Network
KnoahSoft Selected by Leading Electronics Company for Workforce Optimization
Knoahsoft, a workforce optimization (WFO) solutions provider, announced today that a leading electronics company has selected Harmony for its regional customer service centers in Asia Pacific.
AstraQom Assists Entrepreneurs and Organizations to Harness the Power of Remote Agents with IP Communications
AstraQom Incorporated, an IP communications and technologies company with headquarters in Canada's Silicon Valley, Ottawa, announces new services to empower remote agents and the corporations who hire or contract with them. VoIP, call whisper ...
Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Appliance, Interaction Edge™
Add-on appliance simplifies IT management and reduces costs for enterprises
Xplore-Tech Services Pvt. Ltd. Is Now A Proud Member Of NASSCOM
Xplore-Tech Services Pvt. Ltd. proudly announces itself as NASSCOM member. NASSCOM certification is an acknowledgment of authenticity and expertise in the industry.
USAN to Showcase Hosted IVR and Unified Cloud Communications at ICMI ACCE Conference and Expo
USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10 in Seattle, WA.
Ultimate Solutions Associates Switches to 3CLogic to Grow Home Loan Modification Programs
3CLogic delivers complete cloud based Inbound and Outbound call center capabilities to reps at Ultimate Solutions Associates to simplify and speed up Home Loan Modifications. Comprehensive campaign functionalities assist home owners to safely and eff
KnoahSoft Solution Now Rated “Avaya Compliant”
KnoahSoft today announced that its workforce optimization solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.
Continued Growth for WRB Communications in 2012
Successful growth at WRB Communications (www.wrbcorp.com), the leading outsource partner of healthcare contact center solutions, has created new jobs in the Washington, DC metropolitan area.
Interactive Intelligence and RKe Technology Sign Partnership Agreement in Kingdom of Saudi Arabia
IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence's range of unified IP business communications solutions
KnoahSoft And Esnatech Partner To Deliver Advanced Unified Communications And Contact Center Software
KnoahSoft and Esnatech Partner to Deliver Advanced Unified Communications and Contact Center Software.Combination to Help Enterprises Increase Employee Productivity and Mitigate Regulatory Risk
EGain Client Canon U.S.A. To Speak At Gartner Customer 360 Summit
Digital Imaging Leader Will Discuss How eGain Powers Great Multichannel Service Experiences for Canon Customers
Trase Miller Completes Move of Tulsa Operations
Trase Miller celebrates 17th anniversary with a move of their Tulsa offices into Corporate Woods office park.
Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends
Seven key contact center trends offer opportunities to drive down costs while improving the customer experience
A10 Networks Signs on SCOPE ME as Authorized Support Provider for Middle East
Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region