CIC CEO Josie Graham & GrowthLogic CEO Peter Henry attend OCE Discovery 2018 to kick off transition, automation, scaling for global markets

Cell Phones Detrimental to Achieving Impressive Interviews

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

Company's regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience

Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs

Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center productsâ€

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model

Solution designed to increase employee productivity and improve customer service

Solution designed to streamline communications for contact center agents and business users