23rd April 2014 - Satmetrix®, the world's leading provider of Net Promoter® software, today announced the availability of Satmetrix Standard™ the only self-service, cloud-based solution designed specifically for small and mid-sized businesses.
Read Press ReleaseFollowing on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results.
Read Press ReleaseAstellia announces it has joined global industry body TM Forum, and as a new TM Forum member is participating in one of TM Forum's Catalyst projects focused on Customer Experience Management (CEM).
Read Press ReleaseNew Business Strategies and Full Circle CRM will be presenting a webinar on how companies can utilize a customer experience strategy to drive higher quality sales leads.
Read Press ReleaseAnnounces the publication of a complimentary white paper, "Connecting Customer Experience to Revenue." The paper details a methodology for defining and delivering quality customer experience expected that can uniquely differentiate companies.
Read Press ReleaseAstellia unveiled today new CEM analytics and reporting capabilities for its VIP Care application. The solution helps operators monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue.
Read Press ReleaseAstellia, a leading provider of monitoring solutions for the optimization of mobile network QoS & QoE, accelerates its growth plans for the North American market with the launch of a new technology center in Reston, VA.
Read Press ReleaseAs one of few European actors to make the list, CustVox ranked 6th out of 24 in a comprehensive mapping of a fragmented vendor landscape which evaluated VOC providers by 12 interdependent dimensions.
Read Press ReleaseGlobal CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has...
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