New name and identity support the company’s strategic vision and global expansion while paying tribute to its nearly six decades of customer experience excellence

Eight Prestigious Awards at Stevie® IBA 2023 and Stevie® Great Employer for Helpware.

New name and brand identity to be formally launched later this month and reflects the company’s six decades of contact center success and expanded global footprint.

With Mav's modern, SMS-first approach to call centers, Mav now extends its use of Conversational AI to initiate a live phone call between AI-qualified leads and sales representatives

Expert-led mental health education will enhance S&P Data Digital employee well-being and job satisfaction and contribute to the company's focus on employee experience.

Funded by Barclays US Consumer Bank, program will leverage free training initiative to develop customer experience talent in Delaware

Customer Engagement, IT, and telecommunications will be in attendance

Licensed music on hold and overhead music company joins a select group of diverse suppliers, sought after by over 1,000 American companies wanting to demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs.

Gabtech Global invites your business into the future of Recruitment Process Outsourcing. Solve the uncertainty in the times of Pandemic, get access to new talent pools and ensure faster hires at much lower operational costs.

Paired with Ricochet360's industry-leading auto dialer, the new Spam Guru helps solve the problem of low connection rates due to calls being flagged as spam likely.

50-Year-Old Company Refreshes and Expands Company

This rigorous certification demonstrates Quality Contact Solutions' ongoing commitment to safeguarding client data.

Award winning telemarketing services service provider, Quality Contact Solutions, offers STIR/SHAKEN enterprise solutions for its clients.

Custom Music and Content Services for Genesys Callers In Queue and On Hold Can Now be Streamed Live, No Device Required, Sourced via Genesys AppFoundry

Dura Software appoints Chris Williams as CEO of newly acquired DVSAnalytics, Inc.

Addition of industry leader to bolster the company's channel program and growth strategies.

Hospital Rapidly Adopts Lingo's Cloud Contact Center Solution

The integration of the company's first in-house call center will result in a single point of contact for prospects and allow the senior living provider to streamline and improve the overall sales process

Telemarketing Services Firm QCS Hires A-LIGN ASSURANCE as Its SOC 2 Auditor. SOC 2 is the Industry Standard for Data Security.

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations

The nation's COVID-19 vaccine and testing centers, medical facilities, hospitals and public service municipalities are tapping OnHold.com to help ease their inbound call burden with compassionate, instructive telephone greetings and accurate on-hold messaging.

Vocal IP's new OmniChannel Call Center Software complements its UC One offering

DVS Spotlights Interaction Analytics for UCaaS and CCaaS at Customer Contact Week

Enterprise-Class Workforce Optimization for Amazon Connect Customers

7th Bermudian Premier Dame Jennifer Smith and Chairman of The Resource Group Peter Riepenhausen join the Board as Afiniti continues its global growth.

Numeracle™ to host a virtual panel discussion on June 18 at 12 p.m. EST

Brekeke connects office telephony system with Zoho's cloud-based CRM platform

Art Herold Joins DVS to Support Southeastern U.S. and Latin America Partners

Virtual Global Phone (VGP) is the leading telephony service provider in South Asia as well as offering strong and extensive coverage of local phone numbers with SIP trunking worldwide

Kate Fechik Assumes a Leadership Role for Reseller Partner Initiative

The solution supports the carriers' need to vet and verify the authorized use of phone numbers by trusted entities to avoid inappropriate blocking of "wanted" and "critical" calls.

This partnership simplifies sourcing SIP origination, termination and other services for Brekeke-enabled telecom carriers

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce

Enterprise-Class Workforce Optimization for RingCentral Customers