Stratus Contact Solutions Holds Google Hangout to Unveil Why Live Web Chat Improves Customer Service and Leads to Best Practices

Learn reasons why customers prefer chat before and after purchase and the best in class ways to improve online sales and customer support with live chat. This presentation explores 1. live chat industry research, 2. online sales, 3. shopping cart aba

ponte vedra beach (I-Newswire) March 18, 2013 - Stratus Contact Solutions Holds Google Hangout to Unveil Why Live Web Chat Improves Customer Service and Leads to Best Practices Stratus Contact Solutions will hold a Google Hangout on Wednesday, March 20, 2013 at 11 am EST with Jim Iyoob, Senior Vice President of Corporate Development for ILD Corp. The Google Hangout will teach best practices in improving online live chat for sales and customer support. The presentation will explore live chat industry research, online sales, shopping cart abandonment, quality assurance metrics and how to implement live chat effectively.

Join the Google Hangout presentation, "Implementing Live Web Chat for Customer Service" by visiting http://bit.ly/stratuscxmhangout Visit http://bit.ly/stratuscxmchat to preview the slide presentation ahead of time. Stratus Contact Solutions is a tenured multichannel contact center providing 24/7 customer excellence through the form of inbound and outbound contact center services. Stratus' contact solutions are designed to improve clients' cost structure and provide professional, high-touch, US-based outsourced services.

Jim Iyoob as Senior Vice President of Corporate Development. Iyoob will lead senior level operations through corporate recruiting, operations, sales and marketing for ILD brands: Social Strategy1, a social media monitoring analysis and social media managed services firm; and Stratus Contact Solutions, a high touch multi-channel contact center providing 24/7 outsourced call, social media, chat, crm and email fulfillment services.

Iyoob is a 20 year industry leader with contact center outsourcing experience in domestic and offshore inbound, outbound, and chat operations. He joins ILD from Etech Global Services, where he was formerly the Senior Vice President of Global Development. His comprehensive knowledge in click-to-chat sales and advanced business intelligence offers a strong and suitable fit with ILD across all areas of the organization.

For more information visit stratuscontactsolutions.com, http://bit.ly/stratusintrovideo or follow @stratuscxm on Twitter. Check out our Facebook page now at http://www.facebook.com/StratusContactSolutions.

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