ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, has signed a strategic partnership with Asia-based Compass Edge Hotel Online Solutions.
Following this agreement, the technology provider will enable increased guest satisfaction and revenue to a broad database of hotel clients. The partnership builds on Compass Edge and ReviewPro's joint track record of helping thousands of hotels improve their bottom line. Online reputation management (ORM) analytics improve efficiency across a variety of departments, including sales, marketing, operations and distribution by creating actionable insights on the social web.
RJ Friedlander, CEO at ReviewPro, said, "This agreement highlights Compass Edge's commitment to providing clients with innovative solutions that maximize business potential. Their roster of online services form an essential part of the hotelier's toolkit at a pivotal time for ORM services and travel technology."
"This partnership will open new doors to our award-winning solution and we look forward to welcoming clients who are committed to improving guest satisfaction and driving revenue growth," explains Friedlander.
At the heart of ReviewPro's analytics is the Global Review Index™, an industry-standard that compares guest satisfaction performance based on reviews from more than 140 Online Travel Agencies and review sites. Clients in over 80 countries already leverage ReviewPro's unique solution.
Anita Chan, CEO of Compass Edge, says, "Today consumers are highly influenced by online hotel reviews and user-created content. That's why, at Compass Edge, we've seen a steep increase in client requests for tools to monitor and understand online guest feedback."
"We're committed to providing only the very best products for our clients and after extensive market research for ORM solutions, ReviewPro offers the best-in-class analytics both on a group and property level, thanks to its Global Review Index™ guest review sentiment analysis and unrivalled engagement and training services," adds Anita.