Respondez Contact Centre FSA Certified

(I-Newswire) March 19, 2010 - Spanco Europe, Ltd. Trading as Respondez is now in a position to announce that it is certified to provide outsourced contact centre services covered by the FSA regulations. This follows on from a number of new client wins for the provision of non-regulated services within the financial sector.

Respondez, the Hartlepool based contact centre specialist, can now offer both inbound and outbound services to clients with regulated products, giving them access to the high level of sales expertise already displayed in the non-regulated market.

Respondez is already planning its first regulated sales project, with agent recruitment currently underway. This non advised project will see agents offering consumers insurance related products, through an affinity program.

Sue Marshall, Sales and Marketing Director at Respondez, said: “We are absolutely delighted to announce the new accreditation. We have grown our business on service delivery excellence and we are really looking forward to offering our multi-channel contact centre service to the Financial Services market ”

Outbound operations within the Hartlepool site have seen 100% growth in the last 3 months alone and it is anticipated that the achievement of the FSA Certificate will further increase the team during the coming months.

About Spanco Europe Limited trading as Respondez:
Respondez is the UK based outsourced contact centre specialist. Based in Hartlepool in the North East we offer both inbound and outbound services, email, chat, forum and web support. We have specialist and dedicated teams for technical support, sales and customer service including returns and retention. We operate across India, US, Europe and the Middle East, employing some 7000 people globally.

Company Contact Information
Spanco Europe Limited trading as Respondez
Sue Marshall
Unit A Sovereign Business Park
Brenda Road
TS25 1NN
Phone : 01429 241400