Release of BPMonline XRM Is a Process-based CRM Application with Extended Functionality
BPMonline is excited to announce the release of BPMonline XRM, which is an extended version of classical CRM systems.
Online, December 10, 2013 (Newswire.com) - BPMonline, a leading global provider of customer relationship management (CRM) and business process management (BPM) solutions, is excited to announce the release of BPMonline XRM, which is an extended version of classical CRM systems. The solution inherits all the advantages of BPMonline 7.1 platform: business process management tools, on-demand and on-premise deployment options, and engaging interface. Besides core CRM capabilities, BPMonline XRM provides users with the ability to effectively plan sales, manage projects and process customer cases.
The system delivers a range of extended tools that will help users to be efficient in:
Planning
BPMonline XRM allows making plans and projections within a certain timeframe and in the various contexts. Using the simple plan-fact analysis you can monitor execution and gain full control over the changes in the KPIs.
Project Management
Capabilities of BPMonline XRM go far beyond traditional functionality or customer relations management systems. Project management features allow you to set project deadlines, manage project costs, and assign tasks to responsible employees or a team, monitor progress on each task.
Service Management
Service management features enable processing and escalation of customer cases from all channels in a single environment. You will be able to classify cases by type, status, priority and urgency; assign responsible employees; set deadlines and monitor resolution progress.
Learn more about BPMonline XRM features - >>
Try BPMonline XRM free! ->>
BPMonline is a global provider of first-class Customer Relationship Management and Business Process Management (BPM) solutions. Powerful and easy to use, the award-winning BPMonline CRM solution provides deep user-friendly customization at an incredibly inexpensive price point. The heart of BPMonline CRM is a business process management engine that couples a powerful set of tools for process design, with automation and analysis. Such a robust platform helps our customers meet diverse business challenges easier and at lower cost.