Marketforce's 20:20 Customer Experience in Financial Services
Bringing together over 200 senior delegates from financial services to discuss strategies for putting the customer at the heart of their business and creating positive, lasting customer relationships.
London, December 9, 2014 (Newswire.com) - As increasing political, public, and regulatory scrutiny highlights the importance of customer experience, financial service providers face tough challenges of adaptation and improvement. Join the discussion on topics from customer insight to social media and learn from those leading the way in building trust in their brand, offering appealing digital services, and transforming their customer culture.
Why should you attend?
Gain insight into the FCA’s priorities and drivers for customer facing businesses
Hear from top banks and insurers on their strategies for driving customer centricity and transforming their customer culture
Get an operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres
Debate with peers at roundtables on social media, cost effective customer service, mitigating complaints, and much more
Discover the trends in measuring customer experience and understand how benchmarking can enable practical improvements
Learn from practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships
"A fast moving and interactive conference that explored a wide range of customer experience elements."
- Head of Customer Experience, Principality Building Society
“interactive conference that explored a wide range of customer experience elements."
- Head of Customer Experience, Principality Building Society
"An astonishingly high calibre of speakers."
- Maz Hayes, Cognifide
"Some excellent speakers with insightful views both interesting and useful takeaways. "
- Carolyn Weird, Fidelity Worldwide Investment