OTRS Opens Registration to Free Webinars on Cloud-Based Help Desk

(I-Newswire) October 5, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced registration for free OTRS OnDemand introductory webinars throughout the month of October 2010. During the one-hour event, businesses will learn how to optimize their help desk and customer service centers with the new, friendly, web-based, and fully customizable service management solution. Webinar guests will also learn about the new OTRS “Pack&Go” option that gives companies total ownership and control of their applications and data.

Who: Paul Salazar, GM of OTRS USA
What: “OTRS OnDemand: The Basics of Setup, Configuration, and Use”
When: Tuesday October 12, 19, & 26 at 8 AM PDT / 11 am EDT; Thursday October, 7, 14, 21, & 28 at 4 pm PDT / 7 PM EDT
Where: Please register in advance at https://otrsevents.webex.com/otrsevents/onstage/g.php?p=0&t=m

The new OTRS OnDemand provides a hosted, pre-configured, web-based service management solution without the expense or hassle of configuring and hosting software in-house. The solution goes live as a 30-day free trial on October 5. It is also available as a 60-day free trial for those who pre-register at http://www.otrs.com/en/ondemand/.

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/.

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