Omnica Helps Bookstore Eason Improve Customer Experience
The leading retail bookstore in Ireland and Northern Ireland, Eason, has launched a new website to improve customer experience. The website is powered by Omnica MCR from multi-channel retail specialist, Omnica.
Manchester (I-Newswire) March 6, 2013 - Eason, the leading retail bookstore in Ireland and Northern Ireland, has launched a new ecommerce website supported by multi-channel retail specialist, Omnica.
As well as an exciting new look and feel, the freshly launched website includes an updated product range, improved search functionality and greater online accessibility making it easier for customers to find what they are looking for. The implementation is part of the company’s comprehensive strategy to improve its technology base in support of Eason’s multichannel operations - it is replacing a number of disparate systems with a single Microsoft Dynamics AX based solution.
Eason’s Head of eCommerce, John Maguire says, “With more and more people using computers, tablets and mobiles to purchase and read books, it’s vital for us to be able to offer the best possible online customer experience. The Omnica solution allows us to do just that. The new website will allow us to focus on enhanced customer engagement, as we will now be able to better target content, promotions and loyalty-based schemes, and integrate them seamlessly across the stores and website.”
The company had already been acknowledged for the quality of its ecommerce operation; it was honoured twice at the 2012 Retail Excellence Ireland Awards, scooping the prize for: ‘Best Customer Experience’ and ‘National Website of the Year’. “The new website is another significant step forward; it’s about being a true multichannel and mobile business, to do that we needed a single multichannel system.”
The website launch coincides with a roll-out of Microsoft Dynamics AX ERP, providing Eason with new point-of-sale functionality for its 60+ stores as well as improved planning and buying, customer support and warehousing at its Dublin HQ. “It was vital the new website is fully integrated with our new in-store system,” explains Maguire. “Because Omnica is built inside Dynamics AX, the integration is seamless. It gives us one view of the customer and allows us to offer greater consistency in our service and lays the foundation for multichannel retailing.”
About Omnica Limited
Established in 2007, Omnica provides a fully integrated ecommerce ERP sy More..stem for ecommerce and direct marketing, based on Microsoft Dynamics AX and its own Omnica MCR product set. With a single focus on the requirements of multi-channel merchants, Omnica MCR brings together online, catalogue and retail store operations within a single business system.
Used in a wide range of companies across the UK and globally, the Omnica solution gives organisation’s comprehensive control over multi-channel sales, CRM, catalogue management, promotions, procurement, fulfilment, warehousing and customer service. An end-to-end solution, it allows companies to market, sell and deliver products and services over multiple channels and provides the flexibility and functionality to drive customer engagement and business growth.
Omnica is a Gold-certified Microsoft Dynamics partner, and was selected as a finalist for the 2012 Microsoft Dynamics ISV of the year for the UK.Less..
Emerald House, Meadowcroft Way
Leigh, Greater Manchester
Phone : +44 (0) 1925 398111
Tags:ERP books eCommerce Microsoft retail e-commerce customer experience Bookstore Dynamics AX Omnica Omnica MCR Multichannel retail Eason
Published On:March 6, 2013
Print Release:Print Release
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