London - Sitecore, the global leader in customer experience management, today announced early access to the next generation of its experience platform the Sitecore® Experience DatabaseTM.
April 16, 2014 - Sitecore, the global leader in customer experience management software, announced today that Sitecore's experience platform has been selected by The L'Orйal Group to enable their marketers to deliver personalised customer experiences
Leading CRM Analyst of Independent Research Firm, Shares His Thoughts on Emerging CRM Trends
Espire, with its expertise in content management solutions, is delighted to announce its participation at the Customer Experience Summit, hosted by SDL in London, United Kingdom on 1st and 2nd Oct 2013.
DataOceans will be processing, improving, and sending SouthCrest Bank's customer statements through the customer's channel of choice.
Following on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results.
Beyond Philosophy is pleased to announce their latest Thought-Leadership Research.
The leading retail bookstore in Ireland and Northern Ireland, Eason, has launched a new website to improve customer experience. The website is powered by Omnica MCR from multi-channel retail specialist, Omnica.
Announces the publication of a complimentary white paper, "Connecting Customer Experience to Revenue." The paper details a methodology for defining and delivering quality customer experience expected that can uniquely differentiate companies.
Working in partnership with GOSS Interactive, Perth & Kinross Council have redeveloped the Council's website.
Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets.
Colin Shaw, Founder & CEO of Beyond Philosophy, one of the world's first Customer Experience Consultancy's, joins the elite 150 thought leaders as part of the new INfluencers program launched by LinkedIn on Tuesday October 2, 2012.
Beyond Philosophy announced a webinar focused on "New Research of Top Emotional Touch Points"; show casing a selection of case studies that demonstrate how to drive emotional engagement within an organization successfully.
Would you be interested in Beyond Philosophy addressing your Customer Experience issues in a webinar?
BPMonline CRM, a comprehensive process-based CRM system, has been implemented across eight Yandex branch offices.
Colin Shaw, Founder & CEO of Beyond Philosophy emphasises the cause and effect of the current economic decline & why the Customer is the key in regaining growth & stability for the future.
What are the fundamentals of a successful Customer Experience program? Since being formed over ten years ago Beyond Philosophy have seen hundreds of organizations try and implement a Customer Experience program.
Beyond Philosophy is a customer experience consultancy that helps to create engaging programs addressing the rational and emotional sides of the customer experience
Learn the key ingredients to building sustainable and growing patient experience excellence & how to create a culture that keeps excelling and innovating.
Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights
Why do people knock wood for luck? Why do people press elevator buttons 20 times, even though they know it won't make the elevator come any faster? People are irrational.
Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, to share the insights from a four months research with Telecom executives and customer experience professionals.
What I call the "New Museum Experience" is not limited to New York City. London's Tate Modern, to name but one example, is no stranger to the visitor experience either
The mobile customer experience is the next edge in web-based retail sales, and its set to outpace both tablets and laptops.