Tagged: customer-experience

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Sitecore Delivers Big Data Marketing with Launch of the Sitecore® Experience DatabaseTM

London - Sitecore, the global leader in customer experience management, today announced early access to the next generation of its experience platform the Sitecore® Experience DatabaseTM.

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L'Oral SA to Revolutionise Digital Beauty Experiences Globally with Sitecores Experience Platform

April 16, 2014 - Sitecore, the global leader in customer experience management software, announced today that Sitecore's experience platform has been selected by The L'Orйal Group to enable their marketers to deliver personalised customer experiences

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Interview with Bill Band of Forrester Research

Leading CRM Analyst of Independent Research Firm, Shares His Thoughts on Emerging CRM Trends

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Customer Experience Summit | Hosted By SDL | 1- 2 Oct 2013 | London, United Kingdom

Espire, with its expertise in content management solutions, is delighted to announce its participation at the Customer Experience Summit, hosted by SDL in London, United Kingdom on 1st and 2nd Oct 2013.

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DataOceans Announces Partnership with Its Newest Client, SouthCrest Bank

DataOceans will be processing, improving, and sending SouthCrest Bank's customer statements through the customer's channel of choice.

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Beyond Philosophy's Global Leaders of Customer Experience Management Research 2013 The Results Are Announced!

Following on from the success of Beyond Philosophy's last Global CEM Research 2011/12, the Customer Experience expert's have just announced the release date for this year's results.

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Beyond Philosophy Launches 'Global Leaders of Customer Experience Management' Research 2013

Beyond Philosophy is pleased to announce their latest Thought-Leadership Research.

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Omnica Helps Bookstore Eason Improve Customer Experience

The leading retail bookstore in Ireland and Northern Ireland, Eason, has launched a new website to improve customer experience. The website is powered by Omnica MCR from multi-channel retail specialist, Omnica.

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Increase Revenue with Customer Experience

Announces the publication of a complimentary white paper, "Connecting Customer Experience to Revenue." The paper details a methodology for defining and delivering quality customer experience expected that can uniquely differentiate companies.

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Perth & Kinross Council Aims To Enhance Access To Information With New Website

Working in partnership with GOSS Interactive, Perth & Kinross Council have redeveloped the Council's website.

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Intelligence Partner Becomes A Clarabridge Reference Partner For The Spanish And Brazilian Markets

Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets.

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Colin Shaw Is Recognized As One Of The World's Top Influencers According To Linkedin.

Colin Shaw, Founder & CEO of Beyond Philosophy, one of the world's first Customer Experience Consultancy's, joins the elite 150 thought leaders as part of the new INfluencers program launched by LinkedIn on Tuesday October 2, 2012.

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New Research Of Top Emotional Touch Points: Case Studies On How To Drive Emotional Engagement November 8, 2012 Webinar

Beyond Philosophy announced a webinar focused on "New Research of Top Emotional Touch Points"; show casing a selection of case studies that demonstrate how to drive emotional engagement within an organization successfully.

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Beyond Philosophy To Launch a New Series of Lunchtime Webinars - Get Involved & Set The Agenda!

Would you be interested in Beyond Philosophy addressing your Customer Experience issues in a webinar?

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BPMonline Improves Customer Service For the World's 5th Largest Search Engine

BPMonline CRM, a comprehensive process-based CRM system, has been implemented across eight Yandex branch offices.

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Beyond Philosophy: Business Ethics Continue To Decay?

Colin Shaw, Founder & CEO of Beyond Philosophy emphasises the cause and effect of the current economic decline & why the Customer is the key in regaining growth & stability for the future.

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Beyond Philosophy To Reveal Seven Fundamentals of a Successful Customer Experience Program - July 12th 2012 Webinar

What are the fundamentals of a successful Customer Experience program? Since being formed over ten years ago Beyond Philosophy have seen hundreds of organizations try and implement a Customer Experience program.

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Achieving Patient Experience Excellence Through Cultural Transformation And The Key To Sustainable Improvements - Beyond Philosophy

Beyond Philosophy is a customer experience consultancy that helps to create engaging programs addressing the rational and emotional sides of the customer experience

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Achieving Patient Experience Excellence Through Cultural Transformation June 28 Webinar

Learn the key ingredients to building sustainable and growing patient experience excellence & how to create a culture that keeps excelling and innovating.

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Achieving Patient Experience Excellence Through Cultural Transformation May 30 Webinar

Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights

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Customers Are Irrational: Stop Fighting It!

Why do people knock wood for luck? Why do people press elevator buttons 20 times, even though they know it won't make the elevator come any faster? People are irrational.

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Beyond Philosophy To Reveal The 7 Key Ingredients Of A Successful Telecom Customer Experience Program In April 26 Webinar

Colin Shaw, Founder & CEO, and Zhecho Dobrev, Consultant, to share the insights from a four months research with Telecom executives and customer experience professionals.

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A New Kind of Customer Experience for Museums: Welcome to the Visitor Experience

What I call the "New Museum Experience" is not limited to New York City. London's Tate Modern, to name but one example, is no stranger to the visitor experience either

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Mobile Customer Experience: The Next Wave of Retail - By Colin Shaw

The mobile customer experience is the next edge in web-based retail sales, and its set to outpace both tablets and laptops.