New Research Of Top Emotional Touch Points: Case Studies On How To Drive Emotional Engagement November 8, 2012 Webinar

Beyond Philosophy announced a webinar focused on “New Research of Top Emotional Touch Points”; show casing a selection of case studies that demonstrate how to drive emotional engagement within an organization successfully.

Atlanta (I-Newswire) October 8, 2012 - Evoking emotions in Customers creates further loyalty, aids retention and drives improvements in the Net promoter. But what is the secret to making an emotional connection with your customers? Who does it well? What are the untold success stories? Following 6 years of client work and quantitative research with over 30,000 respondents Beyond Philosophy can reveal who has provided the best emotional experience and what they did to accomplish this.

Beyond Philosophy has been pioneering the subject of emotions in Customer Experience and we can state unequivocally we are the world experts.

Today, Beyond Philosophy announced a webinar focused on “New Research of Top Emotional Touch Points”; show casing a selection of case studies that demonstrate how to drive emotional engagement within an organization successfully. The webinar will be presented on November 8, 2012 at 8.00am PDT; 11am EDT; 4pm GMT; 5pm CEST by Colin Shaw, Founder & CEO, Zhecho Dobrev, Consultant & Steven Walden, Senior Head of Research and Consulting, from Beyond Philosophy.

If you are a customer experience professional trying to take your organization’s customer experience to a new level and form an emotional bond with customers, this webinar will give you a number of insights in how to achieve this.

LEARNING OBJECTIVES

- Results of research evaluating of 30,000 data points on Customer Emotions gathered over 6 years
- The organizations that customers rate best at evoking such emotions
- What these organizations have done to evoke these emotions
- The 20 emotions known to drive business value
- How emotions are emerging as a competitive differentiator

REGISTER

Register here to join Beyond Philosophy on Thursday November 8 2012, as they share the best practices and learning’s from organizations that have a high emotional connection with their customers.

About Beyond Philosophy

Founded in 2002, Beyond Philosophy is one of the world’s ‘Thought Leaders’ in Customer Experience. Their first international best-selling book, Building Great Customer Experiences, Palgrave MacMillan 2002 helped shape the Customer Experience Industry. Three subsequent books, Revolutionize Your Customer Experience, 2004; The DNA of Customer Experience, 2007; and Customer Experience: Future Trends and Insights, 2010, Palgrave MacMillan, are testament to their leadership position. These are available through the company’s website or through any bookseller.

From their offices in Atlanta, USA and London, England, Beyond Philosophy has a proven track record in helping organizations around the globe to improve their Customer Experience and reduce costs. They provide consultancy, specialised research and training services.

Additional information can be found at www.beyondphilosophy.com