National Airline Quality Rating To Be Announced April 7

The results of the 24th annual national Airline Quality Rating (AQR) will be announced at 9:30 a.m. EDT, Monday, April 7, at a news conference at the National Press Club, Murrow Room, in Washington, D.C.

National Airline Quality Rating to Be Announced April 7

The results of the 24th annual national Airline Quality Rating (AQR) will be announced at 9:30 a.m. EDT, Monday, April 7, at a news conference at the National Press Club, Murrow Room, in Washington, D.C.

The AQR is the most comprehensive study of the performance and quality of the 15 largest airlines in the United States.The rating is conducted annually by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University, Prescott, Arizona.

The rating is a multi-factor look at the overall performance quality of the airlines based on elements such as on-time performance, denied boardings, mishandled baggage and customer complaints. It is the only rating to include multiple criteria by which airline performance is measured in a quantitative and unbiased manner.

The new findings cover the 2013 calendar year. The following airlines, listed in alphabetical order, are rated: AirTran, Alaska, American, American Eagle, Delta, Endeavor Air, ExpressJet, Frontier, Hawaiian, Jet Blue, SkyWest, Southwest, United, US Airways and Virgin America.

For more information about the Airline Quality Rating, go to www.airlinequalityrating.com where airline passengers can express opinions and assist in on-going research for the benefit of the flying public.

For information about the national Airline Quality Rating or to schedule interviews with the researchers and download audio and video files , contact Joe Kleinsasser, director of news and media relations, Wichita State University, at 316-978-3013, cell 316-204-8266 or joe.kleinsasser@wichita.edu; or Melanie Hanns, director of university communications, Embry-Riddle Aeronautical University, 386-226-7538, cell 386-283-0753 or hannsm@erau.edu
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