Social media and customer service experts share insights, case based best practices and strategies to evolve into a social business.
Mike Lewis, Chairman and CEO of Stratus Contact Solutions, and Jim Iyoob, Senior Vice President of Corporate Development will speak at the 2014 PACE National Convention & Expo during the "Becoming a Social Business" session on Friday, April 4th; 10:30-11:15 a.m.
"Becoming a Social Business" is for professionals who want to evolve from using social media as just a function into a business strategy. Iyoob and Lewis will explore case-based practices and proven strategies that focus on social media listening, social media sales enablement, customer acquisition strategies, internal communications, social customer care, customer retention strategies, training and key performance measurement.
These areas of discussion will show customer service and contact center professionals that when social is applied across the organization it improves connections with customers, prospects and employees.
The 2014 PACE Annual Convention & Expo will take place Wednesday, April 2nd through Saturday, April 5th at The Westin Diplomat in Hollywood, Florida. All speaking sessions will explore areas of digital & technology, customer engagement, and emerging issues, and demonstrate how businesses can optimize revenue generation activities in global multi-channel contact center environments.
Social customer service and contact center professionals who want to attend should visit the Stratus Contact Solutions website for more details.
About Stratus Contact Solutions
Stratus Contact Solutions provides multichannel sales and customer care through social, email, chat and voice services. As one offering, the power of social media data, marketing automation and contact center solutions can acquire new customers, provide customer care and cuts organizational costs. Visit our website for more details.