When the Maricopa County Sheriff's Office needed an improved way to track their outbound and incoming calls, as well as identify trends in the inmates calling patterns, they selected OfficeWatch.
Maricopa County is a quaint region of South Central Arizona that covers just under 10,000 square miles, and is also known to most reality TV fans as home of "America's Toughest Sheriff," Joe Arpaio.
Arpaio heads the Maricopa County Sheriff's Office (MCSO), and is a highly controversial character that incorporates retro-style chain gangs into daily life for his inmates as a way to reduce their lockdown time. Decked out in black and white striped uniforms with matching caps, prisoners toil on community projects linked together by chains to beautify parks and public spaces, cut fire breaks, and remove trash. When the MSCO needed an improved way to track their outbound and incoming calls, as well as identify trends in the inmates calling patterns, they selected OfficeWatch.
OfficeWatch Call Reporting provides government agencies, municipalities, and correctional facilities the ability to view and report on all call activity within their organization, and can even be used to centralize reporting among multiple sites for larger administrations. The solution integrates with most PBX makes and models, including Avaya, Cisco, Mitel, ShoreTel, Toshiba, NEC, and Samsung.
MSCO is now able to utilize OfficeWatch to recognize calling patterns, reduce telecom costs, and eliminate phone abuse across the county with advanced, automated reports and notification call alarms. The Sheriff's Office is able to set threshold alerts to closely track instances of calls to suspicious phone numbers and to monitor calls exceeding certain durations, making it easier to identify phone abuse.
For more information on OfficeWatch, visit http://www.metropolis.com or call 954.414.2900.