LiveVox Delivers Burstable Predictive Dialer to Teleservices

PCI compliance and MPLS carrier networks ensure security, reliability and cost efficiency of cloud contact center technology.

450 Sansome Street, Suite 900 San Francisco, CA 94111, United States (I-Newswire) March 10, 2011 - LiveVox Inc., the leading provider of cloud contact center solutions, today announced deployment of its fully burstable inbound/outbound cloud platform with integrated hosted predictive dialer, ACD, IVR, call recording and sub-second global call routing to telesales organizations.

The integrated LiveVox platform is unique in its ability to scale and enable seamlessly integrated “virtual agent groups” that can combine onshore, offshore and at-home agent pools. LiveVox is also differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant IP/MPLS carrier networks for voice and data transport. The use of Internet/VPN can also serve as a bridge to the cost efficiency benefits of VoIP for contact centers yet to complete the transition to MPLS.

“As the modern contact center environment grows more complex with onshore, offshore and at-home agents, the cloud enables telesales organizations to better integrate locations, data and agent groups to increase efficiency,” said Louis Summe, Chief Executive Officer, LiveVox. “The burstability platform delivers real-time scale to maximize agent talk time while eliminating capacity procurement risk. This solution radically reduces agent wait time while managing abandonment.”

Features of the LiveVox platform include:

Integrated contact applications such as predictive dialer, ACD, IVR, call recording, business analytics

Centralized management including GUI-based workgroup creation, skills-based routing and blending configurations on demand

Fully redundant, PCI-compliant carrier-class architecture for security, reliability and disaster recoveryCentralized data management and reporting

This month, LiveVox released the whitepaper “The Cost Efficiency of Cloud,” which examines how MPLS is changing the economics of contact center technology. The paper can be downloaded at http://www.livevox.com/resource-center/white-papers.

LiveVox will be exhibiting in Booth 108 March 13-15 at the upcoming American Telesales Association Convention & Expo in Phoenix. For more information call (866) 723-9067.

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