Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report*.
The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence Contact Center Automation newsletter, which can be obtained by visiting http://www.inin.com/resources/Documents/Newsletter-featuring-the-2014-Gartner-Magic-Quadrant-for-Contact-Center-Infrastructure.pdf.
According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report are "high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure."
Interactive Intelligence has been positioned as a Leader in Gartner's Magic Quadrant for Contact Center Infrastructure, Worldwide report for six consecutive years.
"We believe that our consistent placement in Gartner's Leaders Quadrant is because we're always looking ahead to what kind of technology innovation will give customers more value," said Dr. Donald E. Brown, founder and CEO for Interactive Intelligence. "Today, we see this next innovation as a result of using the cloud and hybrid solutions in entirely new ways to give organizations unprecedented speed of deployment, scalability, reliability, and unique functionality to more positively engage their customers."
In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.
CIC, which can be deployed in the cloud or on-premises, offers contact center automation, unified communications, and business process automation functionality. Vertical specializations include financial services, insurance, debt collection and utilities.
For more information about CIC, visit http://www.inin.com/solutions/Pages/Contact-Center-Software.aspx.
*Gartner, "Magic Quadrant for Contact Center Infrastructure," by Drew Kraus, Steve Blood, and Sorell Slaymaker, May 22, 2014.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or firstname.lastname@example.org. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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