Hinduja Hospital Awarded Prestigious QCI-DL Shah National Quality Award

The initiative that won the award is called "Six sigma study on reducing delay in cycle time of STAT pharmacy items"

Mumbai (I-Newswire) March 18, 2013 - Hinduja Hospital received the prestigious QCI-DL Shah National Quality Award (financial year April 2012-March 2013) for the initiative Six sigma study on Reducing delay in cycle time of STAT pharmacy items under the category of Hospital / Healthcare services - Big. Hinduja Hospital has been practicing Six Sigma since 2003 and this award comes as recognition of the same. The award was presented by Mr Arun Maria, Chairman of QCI and member of Planning Commission of India at National Quality Conclave by Quality Council of India (QCI) in New Delhi on 8th March 2013.

The QCI - DL Shah Award recognises successful projects of an organisation that have linked quality initiatives to real term financial gains and competitiveness. Emphasis is on savings achieved, methodology, impact and sustainability factors. The competing projects were evaluated on statistical tools / techniques and deployment of methodology. The judging process involved presentation by the hospital to a jury of statisticians and later an on-site inspection.

The QCI-DL Shah Quality Awards have been instituted with a view to promote awareness that performance improvement through quality initiatives is an important element for gaining a competitive edge. The Award recognises successful projects (in the form of case studies) of an organisation that have resulted in continuous improvement in delivery of products and/or services, demonstrated efficient and effective operations as well as increased customers/stakeholders satisfaction.

Hinduja Hospital has been awarded as the best multi-specialty hospital in Mumbai five times by a leading weekly magazine and now as it completes 60 years of operations; it was awarded as the Best Multi Specialty Hospital in India - Metro at the 2011 India Healthcare Awards. The hospital is recognized in the international market too, it recently received “International Diamond Prize for Customer Satisfaction” by the European Society of Quality Research and “Excellence Award” for CSR project at the Asia Healthcare Management Awards, 2012