(2005-06-09)
Alcatel (Paris: CGEP.PA and NYSE: ALA) today announced that it has been awarded a multimillion Euro contract by Mobile TeleSystems OJSC (NYSE: MBT), the largest mobile phone operator in Russia and the CIS, to deploy Alcatel contact centre solutions in eight macro-regional networks of MTS in Russia.
Alcatel's solutions, that will be deployed in the cities of Ryazan, Orel, Samara, Nizhny Novgorod, Yekaterinburg, Vladivostok, Novosibirsk and St.Petersburg, will enable MTS to offer consistent, high quality customer care to its client base.
Under the terms of this contract, Alcatel will deliver its best-in-class solutions on a turnkey basis, managing all relevant phases from design to installation, integration, commissioning and maintenance. Implementation of the solution is scheduled in phases to be completed in Q4 2005.
Alcatel's solution includes its industry-leading Genesys contact centre software, which enables sophisticated routing and reporting of customer interactions across voice, e-mail and web channels. The solution also includes the Genesys Voice Platforms, an advanced software-based IVR platform for deploying voice self-service applications and blending assisted service with self-service to reduce costs. With an open approach that supports both traditional telephony and IP infrastructures, Genesys contact center solutions can integrate smoothly into infrastructure environments and business applications from multiple and best-of-breed vendors protecting previous investments and delivering a future-proof solution. The implementation will also include the Alcatel OmniPCX Enterprise solution, Alcatel's leading IP communication platform for large enterprises, which provides customers ease of implementation and modular flexibility for managing telephony.
Igor Stolyarov, Vice President of Sales and Customer Service of MTS, commented: "Delivering enhanced customer care has become a key differentiator and a growth driver for companies. With Alcatel, we found a strategic partner to allow us to quickly establish world-class contact centers capabilities to improve customer service, reduce operational costs and make the most of every customer interaction".
"Customer service is one of the key focus areas for mobile operators and we are committed to provide increased value to our customers through our best-in-class solutions for contact centers," said Frederic Rose, President of Alcatel's integration and services activities.
About MTS
Mobile TeleSystems OJSC ("MTS") is the largest mobile phone operator in Russia and the CIS. Together with its subsidiaries, the Company services over 42.3 million subscribers. The regions of Russia, as well as Belarus, Ukraine and Uzbekistan, in which MTS and its subsidiaries are licensed to provide GSM services, have a total population of approximately 226.5 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange with the ticker symbol MBT. Additional information about MTS can be found on MTS' website at www.mtsgsm.com.
About Alcatel's Integration and Services activities
Alcatel offers a comprehensive portfolio of services to all telecom carriers (fixed and mobile) as well as to industries and public sectors (Energy, Transport, Public Sectors, Defense and Security). To meet the increasing demand from customers to have a strategic and flexible services partner, Alcatel's services cover both multi-vendor and multi-technology communication networks and are customized to the specific needs of the customer. Alcatel can take responsibility - locally and throughout the world - for some or all of the network design, build, systems and OSS integration, deployment, security, operation and maintenance. Alcatel is also the leader in the growing outsourcing market.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com
About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion in 2004, Alcatel operates in more than 130 countries.
Contact press@alcatel.com
| Big Fish Games’ Hidden Expedition Titanic and Azada released on PC CD-ROM by Focus Multimedia |
| Immerse yourself in mystery and magic with two exciting new casual games from Focus Multimedia and Big Fish Games Studios, one of the world’s leading casual game developers. Hidden Expedition Titanic and Azada join Focus’ popular Revival range of super-budget price games and are available in a store near you. |
| Professional diagram and communicate with essential Edraw solution |
| Edraw Max enables students, teachers and business professionals to reliably create and publish kinds of diagrams to represent any ideas. With large pre-drawn libraries and more than 4600 vector symbols, drawing couldn't be easier! |
| Hallmark Cards Signs Exclusive Deal with OK Magazine |
| New range of cards launched to make you the cover star.Hallmark Cards in partnership with OK Magazine has launched an exclusive and exciting new range of greeting cards that gives people the chance to give family and friends the A-List treatment. |
| Rocky Top Restaurants Participate In Downtown Raleigh Restaurant Week |
| Bogart’s And The Red Room Participate In Downtown Raleigh Alliance Event |
| Claim It, It's Your Right |
| Many people choose not to pursue an accident claim. The reasons range from knowing the insurance company will settle; to they don't want the legal hassles and expense. |
| Ask A Computer Planet Expert |
| Many individuals and businesses have always purchased their personal computers from a well-known provider to pre-conceived specifications. Increasingly... |
| Get Help from SEO and Advertise your Business Worldwide |
| The effectiveness of SEO and PPC Services are directly related to the quality and quantity of the performance data that they have to work with. If you are seeking assistance in achieving a higher ranking on search engine results, then we suggest you visit RankYourWebsites.com, specialist in this area. If you have found your attempts at optimization to prove fruitless, the representatives at RankYourWebsites.com will have a solution to increase your traffic. |
| Low Cost Rebar Detailing, Rebar Drawing Services - Outsource Now! |
| Save upto 60% by outsourcing Rebar detailing and Concrete reinforcing steel related requirements to us! |
| Vineyard for sale new york, vineyard property for sale in, vineyard houses for sale, valley vineyard for sale |
| http://www.vineyardsforsalein.com/ - online island vineyard for sale, vineyard for sale paso, texas vineyard for sale, washington vineyard for sale, tuscany vineyard for sale, vineyard for sale santa, vineyard for sale California |
| Shieldyourself MD interviewed on BBC Radio |
| Mark Flanagan, Managing Director of Manchester health and safety, food safety and fire safety consultancy, Shieldyourself, discussed the Scores on the Doors scheme when he made a guest appearance on the BBC’s 5 Live Radio Show recently. |
| Colorado springs houses, colorado springs realty, colorado springs apartments, colorado springs homes |
| http://www.jannettehuismann.com/ - Find, Buy, Sale house, property, home, land, real estate property, park, hud foreclosure, home foreclosure, hotels, apartments under your desire budget at colorado springs, usa. |
| Unitech Unihomes Kolar Road Bhopal : Affinityconsultant.com |
| Unihomes Bhopal is a 23 acre residential development which offers you quality living that you have always dreamt of. Nestled amongst greens and landscaped parks and with towers standing 6 storey high. |
| Perspective Magazine Gets Its Rightful Domain |
| After nearly four years Perspective Magazine has now managed to acquire the previously unavailable PerspectiveMagazine.com |
| Under Floor Heating – The Legislation |
| Ambient Electrical, the leading providers of under floor heating, are able to advice all their customers on the appropriate regulations for the installation of such a system. |
| Big Click Studios Gets Bigger |
| Erina web design firm Big Click Studios was bursting at the seams with its growing workload, so has expanded its office capacity and hired extra staff to cope with demand. |
| Has anyone told EmploymentCrossing.com there is an Economic Slowdown? |
| This press release discusses EmploymentCrossing.com, a private job board that centralizes to one location all the job postings over online websites and thousands of jobs advertised on job boards and in newspapers. There appears to be no economic slowdown at the Employment Crossing. |
| New treatment 'may prevent blindness' |
| Going blind is a terrifying prospect for some people and many stop at nothing to preserve the health of their eyes. |
| Cancer tumour growth cells 'not invincible' |
| Despite recent reports revealing that the number for people dying from cancer has declined over the last 30 years, it remains the second biggest killer on the planet. |
| Advanced Data Entry Solutions at DataEntryIndia.co.uk |
| Today effective data management is becoming more and more demanding activity for any organization. Efficient and effective data entry solutions are available at DataEntryIndia.co.uk to accomplish such demands. |
| OCD 'can be debilitating' |
| Everybody has experienced a moment when they have had to go back and check a door lock or make sure a light is turned off, but for some people this can become an obsession |
| Introducing The Newly Improved Cheapmusicdownload, A Music Download Comparison Website |
| Cheapmusicdownload announces the newly improved online music download comparison website. The website is packed with even better key feature reviews and side by side comparison of the top ten music download website to allow buyers to make informed decisions. |
| The Childrens Mutual reports £25 billion cost for 2009 university starters |
| The Childrens Mutual reports the cost of university for this year's A Level graduates could be as high as £25 billion and parents may remain unaware of this rising bill |
| Contract Mobile Phones Bad Credit- get mobile phone connectivity irrespective of bad credit |
| In case of Contract Mobile Phones Bad Credit, you need not require going through a series of paperwork. The processing is really fast as there is no need of credit check. |
| CompTIA A+ Certification Video Training |
| Comptia A+ Certification is the standard for measuring a technician’s or Customer Support Professional's computer hardware and software knowledge. |
| Music Giant "Glama World Records"set to Release the Most Anticipated Urban |
| Urban Music Giant "Glama World Records is back on top with a revamped label, roster and releases. |