First LA Limo Announces Improved Customer Ratings

Online, August 27, 2010 (Newswire.com) - First LA Limo announced this week the release of an industry magazine's quarterly ratings for LA limo companies. Bobby Rezapour of First LA Limo is happy to note that the company is among the top in the industry.

"Our ratings have risen this quarter in all areas," says Rezapour. The ratings are based on costumer response and evaluate value for price, punctuality, customer service and vehicle comfort and safety.

According to Rezapour, First LA Limo has been focusing on improving its ratings in time for the publication of this quarter's evaluations. "This is one of the most important ratings in the industry," says Rezapour. "To improve our services to customers, we've been e-mailing them questionnaires. They've had superb insights."

One of the most improved areas in First LA Limo's ratings is value for price. According to First LA Limo's questionnaires, customers often settled on First LA Limo because the rentals were more affordable than its competitors'. "In this economic climate, it's important to respond to customers' fiscal concerns," says Rezapour. "We've found creative ways to give customers good deals that don't scrimp on service."

An example of
First LA Limo's competitive pricing is its flexi-rental package. "We've made it much more feasible to rent limos for shorter periods of time," says Rezapour. "To make this possible, it's necessary to have more staff available, so we've hired more part-time chauffeurs. As the ratings show, customers are very happy with our offerings."

Another area of improvement for First LA Limo is punctuality. "As everyone who has ever stepped foot into
LA knows, traffic is a beast - no, the beast," says Rezapour. "For years, we have bent over backwards to pick our clients up on time, and we have done so successfully."

However, Rezapour notes that customers oftentimes underestimate the time it would take them to get to events. As a result, they used to late. Rezapour explains that to solve this problem,
First LA Limo invested in traffic-tracking software. "When a client tells us when they want us to pick them up and when they want to arrive at the event, we input the information into the software and let the clients know whether their preferences are feasible". "Clients are really pleased to see we're making this effort to help them get to their events on time," says Rezapour. "They appreciate that we aren't just shrugging our shoulders and using traffic as an excuse. We found ways to correct the problem."

According to Rezapour, many companies fear the release of quarterly ratings. "Sometimes we see feedback that we don't really like," he says. "But we at First LA Limo see it as constructive criticism. Finding a way to improve our services can be a challenge, especially when some factors, like traffic, are out of our control. That's what makes this business so fun."

First LA Limo is now focusing on customer service. "Our ratings are stellar in that area, but we want to take our turnaround time to the next level."

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