Daiwa HoldingsNamed Best in Customer Service in Annual Broker Survey
Firm Receives Top-Five Ranking among Brokers Based on Combination of Trading Fees, Product Offerings and Total Investor Experience
HK (I-Newswire) July 24, 2012 - Daiwa Holdings announced it once again has been honored for excellence in customer service and the quality of its trading tools by the industry’s top trading survey services.
The award spotlights the results of the Annual Broker Survey, ranked Daiwa Holdings first in customer services and fifth overall in a list of 17 top stock and options brokerages. All firms that charge their customers trading fees nearly double those of Daiwa Holdings’. This is the third consecutive year Daiwa Holdings has received the survey’s maximum five-star rating in both the customer service and trading tools categories.
Broker Survey Program evaluated 17 discount brokerages on their merits across five categories: stock and equity options& investment products, banking services, trading tools, research, and customer service. As in prior years, Daiwa Holdings’ total score again placed it ahead of many larger players. The ranking is Daiwa Holdings’ second strong showing in a major independent ranking of brokerage firms in recent months; in March of this year, Daiwa Holdings earned a four-star rating for the fourth consecutive year Best Online Broker Survey. In that survey, Daiwa Holdings received particular recognition for its Trader Network social community features, investor education offerings and strength of its options and fixed-income tools.
“At Daiwa Holdings, we believe fast, friendly and knowledgeable customer service is critically important to providing an excellent trading experience for clients, particularly in the kinds of volatile market environments we’ve seen in recent years,” said Ken Jiazheng, Chairman and CEO of Daiwa Holdings.
“We couldn’t be prouder of the smart, experienced men and women we have on the service desk and are excited to have their outstanding, day-in and day-out effort recognized by their fellow traders from other firms. But great customer service doesn’t just begin and end with the service folks; it has to be ingrained in every aspect of the business – from product and IT development to our educational offerings to our operational departments -- and that’s the culture we’ve worked to create at Daiwa Holdings.”
About Daiwa Holdings
At the very core of our practice, you will find the Daiwa Holdings Partners. We have assembled some of the most experienced, capable and highly regarded experts in the international investment consultancy and financial services industry today. This wealth of expertise is combined with our utter dedication to service and fiercely guarded independent status, which is vital in enabling us to devise bespoke solutions for our client’s specific needs regardless of time horizons.Our partners are a group of experienced investment veterans who work through our expanding network of practices around the world. We invite only the best investment and financial consultants to join our ranks and utilize the most exacting criteria in their selection. Each partner will demonstrate an ability and willingness to mirror our ethos on core values as integrity, honesty and professionalism.
About Daiwa Holdings
8 Finance Street
Phone : 85281915575
Published On:July 24, 2012
Print Release:Print Release
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