Customer Support- A Psychological Approach
Good customer support is an asset for a company. But as much as it is important, it is very difficult to find a good team. Moreover, this is a value addition service and hence it does not make sense to invest too much money in this.
Pittsburgh (I-Newswire) October 11, 2012 - Good customer support is an asset for a company. But as much as it is important, it is very difficult to find a good team. Moreover, this is a value addition service and hence it does not make sense to invest too much money in this. While the big companies can comfortably afford to keep a customer support department 24/7,it is not the same in the case of small businesses and start ups.
Small businesses have a lot of other expenses to take care of and the idea of a customer support department almost seems ridiculous. But when they realize that they have to set one up or risk going out of business; they try and do it themselves or arrange to have it outsourced at a very cheap price.
What's wrong with this approach?
While managing it oneself is a nightmare, outsourcing this for cheap can prove to be a complete disaster. Customer support outsourcing is not the wrong choice here, but the BPO chosen can ruin everything. This is because most BPO’s approach customer service with a very superficial attitude of sounding ‘polite’ and that is the end of it. But good customer support is about understanding the psychology of the customer and acting in accordance.
Presenting Integra Customer Support
When considering customer support outsourcing, Integra Customer Support makes for a perfect choice. This is because they approach customer support with the knowledge of customer psychology. The customer support executives at Integra are given training in customer psychology before they are allowed to pick up calls. They are taught how to respond in situations and also assess the temperament of the caller.
With this knowledge, customer support has become more effective, in a way that it ensures customer delight.outsourced customer support of this kind is value for money served on a silver platter!
Integra Global Solutions Corp
110 Blue Heron Drive
Pittsburgh, PA - 15090
Tel: 412 267 1529
Integra Customer Support
110 Blue Heron Drive Pittsburgh, PA - 15090 USA
Phone : 412 267 1529
Published On:October 11, 2012
Print Release:Print Release
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