Crowdbabble Launches Social Customer Service Reporting Solution for Brand Marketers

Online, December 18, 2013 (Newswire.com) - Crowdbabble, a social media analytics company that helps businesses to measure their social media performance, has launched a set of new Social Customer Service reports to help brand marketers provide better customer service on Facebook.

Social media is the fastest growing customer service channel. Whether it's a request for product information, a complaint or a testimonial, customers are taking to social media to share their experiences with brands.

"As customers post these experiences on social media, they expect brands to not only respond, but to respond quickly! As a result, we've had brands requesting us to provide a solution to help them improve their customer service on Facebook and benchmark against that of competitors," said Crowdbabble CEO, Abbas Alidina. "Our new Social Customer Service reports enable brands to measure and optimize their social customer service programs."

To get a taste of these new Social Customer Service reports for Facebook, users can sign up for a free trial by visiting https://www.crowdbabble.com.

All Social Customer Service reports will be available immediately for Crowdbabble customers at no additional cost, along with our existing suite of over 30 different social media analytics reports.

About Crowdbabble:
Crowdbabble enables social media marketers to improve engagement with their audience by providing powerful social media analytics and reports. Brands leverage the Crowdbabble social media analytics and reporting suite to analyze not only their performance, but also that of competitors. Crowdbabble provides birds-eye overviews to help marketers understand the big picture, but also allows brands to dig deeper into social data to analyze at a more granular level. Learn more at https://www.crowdbabble.com or by following @TeamCrowdbabble on Twitter.