Over the 16 years in the serviced office and virtual office industry, CEO SUITE has always been seeking new ways to improve the competencies and commitment of its employees
MOVING ON TO A NEW DISCIPLINE
CEO SUITE rolls out the 4 Disciplines of Execution (4DX) with a workshop held in Kuala Lumpur
Over the 16 years in the serviced office and virtual office industry, CEO SUITE has always been seeking new ways to improve the competencies and commitment of its employees; believing that only higher levels of commitment at each level of the organization will bring about total commitment in the deliverance of excellent customer service.
In January 16, 2014, CEO SUITE Kuala Lumpur team attended a whole-day workshop at their main office located at Menara Maxis, 26th Floor, Kuala Lumpur City Center, Malaysia. The workshop conductor, Mr. Tan concentrated mainly on goals setting, and the disciplines necessary to implement to achieve those goals successfully.
Based on the book written by Stephen R. Covey entitled, "The 4 Disciplines of Execution", the 4 Disciplines of Execution exists for one reason: to perform on a plan, and to achieve the goals set out in spite of the whirlwind of interruptions; highly relevant for CEO SUITE in a serviced industry when every single day isn't always within one's control. As many participants related, finding moments to actually focus on the main job (the more important goals) can be challenging as clients come and go with requests every single minute of the day (with the urgent screaming constantly for your attention).
One of the interesting differences we noted between the conventional approach of goal setting and the 4 disciplines approach is that the goals are developed and set by the team members (rather than the managers) of the organization. In place of the usual top-down directives, the concepts require the teams' involvement in the development of the goals, and their accountability to one another towards achieving them. To begin with, and so that focus is achieved, it is important that only 1 or 2 goals are identified; this ensures the organization as a whole knows the 1 or 2 focus(es) they have to focus on to achieve in the next one year / time period set out.
The workshop also illustrated many successful examples of how the 4 disciplines, with commitment and focus, have brought about magnificent organizational changes from the employees' own efforts.
Here's what the attendees learned after the workshop:
Identify and focus on 1 or 2 Wildly Important Goals (WIGS). Ask, "If every other area of our operation remained at its current level of performance, what is the one area where change would have the greatest impact?"
Act on the lead measures - knowing what to do to achieve the goal(s)
Keep a compelling scoreboard - ensure the team members know how they are faring each month, keep a scoreboard so everyone knows whether they are winning or lagging behind in the race
Create a cadence of accountability - ensuring that team members hold one another accountable regularly and frequently for the results
CEO SUITE will be implementing the 4DX principle in the New Year, hopeful for new motivations from the bottom-up. As Stephen Covey says, we will just have to "decide what our highest priorities are and have the courage - pleasantly, smilingly, unapologetically - to say no to other things. And the way to do that is by having a bigger "yes" burning inside."
Reference: The 4 Disciplines of Execution, by Chris McChesney, Sean Covey, Jim Hulling