Blue Ocean Contact Centers Rated as Excellent

(I-Newswire) January 5, 2010 - Blue Ocean Contact Centers Rated as Excellent

Blue Ocean Contact Centers has been certified as a Center of Excellence by the Center for Customer Driven Quality at Purdue University and BenchmarkPortal.

A database of best practice standards for customer service contact centers is maintained by BenchmarkPortal on behalf of the Center at Purdue. Only 10% of applicants are certified as a “Center of Excellence.”

To be recognized, Blue Ocean passed an on-site audit by representatives from the Customer Driven Quality Center. Measurements include customer satisfaction, efficiency of operations, service level standards, process management and employee training. In addition to interviews with management and a review of data, the assessment includes focus groups with employees and on-site observation. The audit was led by J.R. Hardenburgh, a Certified Call Center Auditor, based in Boston.

“Blue Ocean is an extremely impressive organization, “Mr. Hardenburgh said. “This was my first visit to Halifax and I was very impressed to find a responsive, leading-edge contact center outsourcer here,“ he stated. “Blue Ocean has a state of the art technology program, well defined processes and an exceptional leadership and employee team.”

“I can say with confidence that Blue Ocean is operating on par with the top 10% of all contact centers in the industry, “Mr. Hardenburgh pointed out.

Elizabeth Currie, Blue Ocean’s Chief Operating Officer, credited the entire Blue Ocean team with this recognition. “The people in this organization are exceptional. Their focus on customers and quality is key, not only for this recognition but in the success of our business,” she said. “It’s great to have an organization like the Center for Customer Driven Quality at Purdue, who have worked with leading organizations around the world, to recognize what we are doing here every day.”

Over 80% of Blue Ocean’s business comes from organizations outside Atlantic Canada, including almost 50% from the United States. Recognition from organizations such as the Center at Purdue adds credibility and impact to the Blue Ocean story and particularly to potential clients who may not know the company.

Headquartered in Halifax, Blue Ocean is a member of CCL Group. The company provides premium inbound customer support and customer service for some of North America’s leading organizations.

About BenchmarkPortal
BenchmarkPortal is the custodian of the Center Customer-Driven Quality at Purdue University’s database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com


For information contact:

BenchmarkPortal
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906
805.465.7201 ext. 1


Andrew O’Brien
SVP Business Development
Blue Ocean Contact Centers
Phone – 902-722-3294

About BenchmarkPortal:
About BenchmarkPortal
BenchmarkPortal is the custodian of the Center Customer-Driven Quality at Purdue University’s database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

Company Contact Information
BenchmarkPortal
Jeff Robertson
Purdue Research Park
3000 Kent Avenue West Lafayette, IN
47906
Phone : 805.465.7201 ext 703