Attrition Busters' Bob Harris to speak at 2010 Illinois Security Association Annual Meeting

(I-Newswire) July 1, 2010 - Chicago, IL - According to their web site (http://www.iesa.net/events2.php), The Illinois Electronic Security Association (IESA) has announced that Bob Harris, President of Los Angeles based Attrition Busters (A firm specializing in customer relationship building, retention, team building seminars and consulting)has been contracted to provide two half day business building seminar sessions at the IESA Annual Memebership Meeting on September 8th to be held at the Holiday Inn in Elk Grove Village, Illinois.

The first session entitled, "How Much Are We Leaving Behind?" will be held from 8:00 AM to noon and covers ways to generate more recurring profitable business in a lousy economy by enhancing awareness of opportunities many business people rarely see, which are often just under your nose. A few of the session topics they list are, maximizing the value of existing customers, effective bundled service packages, added value opportunities, proactively identifying low hanging fruit and customer relationship bonding tools.

The afternoon session which will run from 1PM to 5PM is called, "From Satisfied to Delighted". This session is specifically designed for business owners and all service company employees and covers topics such as what are satisfied customers, defusing angry customers, better ways to say no when you can’t say yes, excelling at employee passion and enthusiasm, nurturing relationships and techniques to immediately increase customer retention.

According to Attrition Busters web site (www.attritionbusters.com) Harris works in a variety of industries and has helped hundreds of companies restore organizational enthusiasm and business growth by empowering and energizing employees with tools that make their work life easier by becoming better able to resolve difficult customer challenges. Harris also works with sales teams, management, ownership and field technicians.

About PrimeMedia:
About Attrition Busters:

Bob Harris' seminars, workshops, and keynote sessions have helped hundreds of organizations learn creative ways to effectively compete, differentiate, increase sales and save more customers who want to cancel regardless of the economy! Attrition Busters seminars and workshops focus on specifics "NOT GENERICS" with topics such as sales, ways to say no, customer retention, defusing angry clients, employee ownership of problems and how to turn your satisfied customers into delighted "long term" relationships! All programs are designed specifically for our industry and for your specific situation! Please let me help you raise the bar! Today's training investment will continue to pay you back for many years to come. Don't procrastinate.. educate! Want to schedule Bob for a speaking engagement? Business associations and private companies can contact our office at 818 340 4388 Ext 10. or visiting our web site at http://www.attritionbusters.com

Company Contact Information
PrimeMedia
Steve Grundell
P.O. Box 4051
91308-4051
Phone : 818-340-4388