AmarketForce Successfully Executes Net Promoter Score (NPS) Customer Loyalty Survey For Online Shopping Company

“The client is very satisfied with the results. The survey was successfully executed with over 20% customer participation rate.” said Reshma Nigam, CEO, aMarketForce.

San Jose, CA (I-Newswire) August 31, 2012 - aMarketForce Successfully Executes Net Promoter Score (NPS) Customer Loyalty Survey for Online Shopping Company

aMarketForce, a leading provider of market research and survey services announced today that it has successfully designed and executed a Net Promoter Score (NPS) Customer Loyalty and Satisfaction Survey for a premier online shopping company. The client is one of the largest online shopping websites offering great deals through online stores for books, electronics, apparels, gifts and more.

The survey project was divided in 3 major phases focused on sampling, measurement and analysis. The first phase included designing the survey process and sample selection. In the second phase aMarketForce executed the survey, and collected and measured the results using NPS methodology. Other than NPS question, important customer satisfaction questions were embedded in the survey which provided significant insights to the client. The third phase included data analysis and reporting of survey findings. A detailed survey report was provided in different formats to meet the client’s requirement along with a help file.

“The client is very satisfied with the results. The survey was successfully executed with over 20% customer participation rate.” said Reshma Nigam, CEO, aMarketForce. “The B2C ecommerce industry has always intrigued us. With the success of this survey, the client has decided to use us for all their upcoming survey campaigns” added Ms Nigam.

aMarketForce has great expertise in designing, executing and analyzing customer satisfaction and loyalty surveys. For more information about market research and survey services, please visit www.amarketforce.com.

About aMarketForce

aMarketForce is a Silicon Valley based company that provides sales, marketing, customer support, and technical writing & documentation services to growth companies. Sales support and B2B marketing services span all aspects of lead development including database validation, scrubbing and cleansing, prospect database development and pre-qualification, as well as lead generation. Marketing services include email campaign management, customer satisfaction surveys, market research, SEO services, PPC campaign management, and website maintenance. Customer support services include inbound technical support as well as pre-sales/post-sales customer support. aMarketForce’s technical writing services includes user documentation, installation manuals, training manuals, configuration and administration manuals. aMarketForce is a reliable business partner that provides competent, trustworthy services for your inside sales and marketing teams.


Additional information about aMarketForce can be found at www.amarketforce.com. For further inquiries call Durga Sharma, Marketing Communications Manager at 408-342-1700 or email at dsharma@amarketforce.com.


jShrimali
SEO Manager
aMarketForce