AgentWatch for Avaya IP Office Receives Positive Feedback Exiting Beta

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Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011.

Fort Lauderdale, FL (I-Newswire) December 9, 2010 - Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011. The distribution channel is active with talks about the real-time dashboard view, robust reports and flexible delivery options AgentWatch offers supervisors. A group of experienced managers were impressed with the insight provided by the cradle-to-grave reporting module, a must have for every call center. Currently, Metropolis is notably popular for making multisite easy and the same ease of managing remote agents is translated seamlessly into the AgentWatch solution. Call centers using Avaya IP Office will be the greatest beneficiaries upon the release of AgentWatch immediately positioning them to produce results such as reducing abandoned calls, increase agent performance and monitoring an unlimited number hunt groups.

About Metropolis Technologies, Inc:
Headquartered in Fort Lauderdale, Florida, Metropolis Technologies, Inc. engineers the award-winning call accounting software applications, OfficeWatch for Business and the highly acclaimed ProfitWatch for hospitality industry since 1993. Our flexibility, unique features and reliable applications have been installed in several thousand sites, making Metropolis a leading call accounting provider throughout North America. Metropolis serves many customers across a variety of verticals that includes hotels, resorts, casinos, call centers, health care, legal, education, government agencies, military bases and Hollywood studios, among many others. Metropolis provides every customers with the consistent reputation of excellent client service, 24/7 technical support and reliable solutions.

Company Contact Information
Metropolis Technologies, Inc
Taj McClymont
6278 N Federal Hwy
33308
Phone : 954-414-2900

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Telecom

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Business Software technology call center customer service PBX reviews Call Accounting agent Contact Center Positive office manager BETA feedback Supervisor Avaya IP Office telemanagement metropolis

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December 9, 2010

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