Achieving Patient Experience Excellence Through Cultural Transformation May 30 Webinar

Online, May 8, 2012 (Newswire.com) - Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights highlighting the key ingredients to building sustainable and growing patient experience excellence & how to create a culture that keeps excelling and innovating.

Beyond Philosophy, the leader in helping organizations to create deliberate, emotionally engaging customer experiences, today announced a webinar (held at the Beryl Institute of Patient experience Conference 2012) focusing on key aspects of culture change and what leaders need to do (and to avoid) in order to create the cultures they desire.

Memorial Hermann Health System (MHHS) offers a wide array of therapies and treatment options for cancer patients, but found itself needing to do more with fewer resources. Its patient satisfaction scores were stagnant. Furthermore MHHS assumed management of a hospital that had a consistent 30 year poor performance track record. It needed to change the culture of that hospital and used Patient Experience as the foundation for that transformation.

Rhonda Dishongh applied the same principles she learned from Qaalfa Dibeehi and Beyond Philosophy when MHHS needed to improve its patient experience by differentiating its cancer treatment services, increase the ratio of insured cancer patients, and position its services as number one for the treatment of routine cancers. MHHS, with Beyond Philosophy, conducted research and important insights were translated into an actionable and sustainable patient-centered initiative that significantly improved patient satisfaction scores.

This is your opportunity to listen to the story and take away action points for your own organization.

Attendees of the webinar will learn:
1. What the key aspects to achieving patient experience excellence are.
2. What the management's role is, in driving patient experience excellence?
3. How to recognize if you are on the right track or not, to building a patient centric culture.

Those interested in further information or webinar registration are invited to visit: https://www3.gotomeeting.com/register/346795774

About Beyond Philosophy
Founded in 2002, Beyond Philosophy is a leader in helping organizations to create deliberate, emotionally engaging Customer Experiences that drive value, reduce costs and build competitive advantage. Specializing in strategic consultancy services, custom research, training and education, the company's thought leaders have also pioneered new methods of analyzing both the rational and emotional sides of the Customer Experience. Beyond Philosophy's four internationally bestselling books - Building Great Customer Experiences; The DNA of Customer Experience; Revolutionize Your Customer Experience; and Customer Experience: Future Trends and Insights - are available through the company's website or through any bookseller.

Beyond Philosophy maintains offices in Atlanta, Georgia and London, England. Additional information can be found at http://www.beyondphilosophy.com

Contact: Qaalfa Dibeehi, Chief Operating & Consulting Office
+44 (0) 207 917 1717
qaalfa.dibeehi@beyondphilosophy.com